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Search: "support macro"

244 prompts matching "support macro"

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customer-service Intermediate

Customer Service: Audit Our Support Macros for the Ones Doing More Harm Than Good

We have a stack of support macros (canned replies) and some of them are aging ba...

#customer-service #macros #templates
👁 5 views
finance Advanced

Finance: Pressure-Test a Startup Forecast Before Sharing It With Investors

I have a startup forecast I'm about to share with investors. Stress-test it befo...

#finance #modeling #forecasting
👁 5 views
customer-service Intermediate

Customer Service: Write a Help Article That Cuts the Ticket Instead of Creating It

We get a lot of tickets about [ISSUE]. Help me write a help article that actuall...

#customer-service #knowledge-base #documentation
👁 5 views
customer-service Intermediate

Customer-Service: Stop Treating Every Complaint as a One-Off

Our support team is great at resolving individual tickets and terrible at notici...

#customer-service #operations #process
👁 5 views
customer-service Intermediate

Reply to a customer who's right about being upset but wrong about the fix

A customer emailed support upset about [issue]. They're right that something wen...

#customer-service #support #email
👁 5 views
customer-service Intermediate

Find the line between friendly and unprofessional in support replies

Our support team's tone is inconsistent. Some replies feel cold; some feel weird...

#customer-service #tone #writing
👁 5 views
customer-service Intermediate

Rewrite a canned response so customers don't smell the template

Here is our current canned reply for shipping delays. Rewrite it so a customer c...

#canned response #macros #personalization
👁 5 views
education Intermediate

Write a Backwards-Designed Lesson Plan from a Single Learning Goal

You are a curriculum designer trained in Understanding by Design. I will give yo...

#lesson-plan #ubd #curriculum
👁 5 views
customer-service Intermediate

Build a Tier-1 to Tier-3 Escalation Decision Tree for Support

You are a support operations leader. Build a clear escalation decision tree for ...

#escalation #support #operations
👁 5 views
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customer-service Intermediate

Convert a Customer's Angry Tweet into a Plan and Reply

Act as a social support lead. I will paste a public angry tweet from a customer....

#social-media #support #twitter
👁 5 views
customer-service intermediate

Decide which support tickets deserve a phone call instead of a ticket update

Act as a support operations leader. My team handles tickets through a queue, but...

#customer-service #escalation #support-ops
👁 5 views
customer-service intermediate

Set a service-level expectation the team can actually hit

Act as a support manager who has been burned by aspirational SLAs. We need to pu...

#customer-service #sla #operations
👁 5 views
finance Advanced

Decide whether a customer is profitable at the unit level or just at the revenue level

Act as a finance partner. I have a customer who is large and high-revenue. The C...

#unit-economics #profitability #customer-pl
👁 5 views
customer-service Beginner

Reply to an angry customer in a way that lowers the temperature

Act as a senior support specialist who is great at calming people down. I will p...

#de-escalation #support #angry-customer
👁 5 views
customer-service Beginner

Turn a confusing support ticket into the actual question being asked

Act as a support triage expert. I will paste a rambling or confusing customer ti...

#triage #support #clarifying
👁 5 views
email Intermediate

Reply to a complaint without admitting fault you can't verify

A customer emailed an angry complaint. Help me reply in a way that takes their f...

#email #complaints #de-escalation
👁 5 views
writing Intermediate

Find the argument hiding in my messy draft

I'll paste a draft I'm not happy with. Don't rewrite it yet. First tell me, in o...

#writing #editing #structure
👁 5 views
customer-service Beginner

Write a Knowledge Base Article from a Common Question

Act as a technical writer who creates clear help-center articles. Given a common...

#customer service #knowledge base #documentation
👁 5 views
customer-service Intermediate

Respond to an Angry Customer with Empathy

You are a customer experience expert. Write a reply to this upset customer messa...

#customer-service #support #empathy
👁 5 views
customer-service Advanced

Turn a Complaint into a Retention Opportunity

You are a retention specialist. A customer is threatening to cancel because of [...

#customer-service #retention #churn
👁 5 views
marketing Intermediate

Write Landing Page Copy That Converts

Act as a conversion copywriter. Write landing page copy for the offer I describe...

#marketing #copywriting #landing-page
👁 5 views
excel Advanced

Plan an Excel Macro or Office Script

You are an Excel automation expert. I will describe a repetitive task and you wi...

#excel #automation #vba
👁 5 views
business Advanced

Decide whether a customer segment is worth keeping when the margin looks fine but the support load is brutal

Act as a strategy partner. I have a customer segment that shows up profitable on...

#segmentation #unit-economics #support-cost
👁 4 views
customer-service beginner

Respond to an Angry Customer Professionally

Act as a customer support specialist. Write a calm, empathetic reply to an angry...

#customer service #complaints #support
👁 4 views
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