Search: "support macros"

customer-service intermediate

Decide which support tickets deserve a phone call instead of a ticket update

Act as a support operations leader. My team handles tickets through a queue, but...

#customer-service #escalation #support-ops

customer-service intermediate

Set a service-level expectation the team can actually hit

Act as a support manager who has been burned by aspirational SLAs. We need to pu...

#customer-service #sla #operations

#unit-economics #profitability #customer-pl

finance Advanced

Decide whether a customer is profitable at the unit level or just at the revenue level

Act as a finance partner. I have a customer who is large and high-revenue. The C...

#de-escalation #support #angry-customer

Reply to an angry customer in a way that lowers the temperature

Act as a senior support specialist who is great at calming people down. I will p...

#triage #support #clarifying

Turn a confusing support ticket into the actual question being asked

Act as a support triage expert. I will paste a rambling or confusing customer ti...

#email #complaints #de-escalation

email Intermediate

Reply to a complaint without admitting fault you can't verify

A customer emailed an angry complaint. Help me reply in a way that takes their f...

#writing #editing #structure

writing Intermediate

Find the argument hiding in my messy draft

I'll paste a draft I'm not happy with. Don't rewrite it yet. First tell me, in o...

#customer service #knowledge base #documentation

Write a Knowledge Base Article from a Common Question

Act as a technical writer who creates clear help-center articles. Given a common...

#excel #data-cleaning #trim

excel Beginner

Clean Messy Imported Data with Formulas

You are an expert Excel data-cleaning specialist. Help me clean a messy column o...

customer-service Intermediate

Respond to an Angry Customer with Empathy

You are a customer experience expert. Write a reply to this upset customer messa...

#customer-service #support #empathy

customer-service Advanced

Turn a Complaint into a Retention Opportunity

You are a retention specialist. A customer is threatening to cancel because of [...

#customer-service #retention #churn

#marketing #copywriting #landing-page

marketing Intermediate

Write Landing Page Copy That Converts

Act as a conversion copywriter. Write landing page copy for the offer I describe...

excel Advanced

Plan an Excel Macro or Office Script

You are an Excel automation expert. I will describe a repetitive task and you wi...

#excel #automation #vba

#segmentation #unit-economics #support-cost

business Advanced

Decide whether a customer segment is worth keeping when the margin looks fine but the support load is brutal

Act as a strategy partner. I have a customer segment that shows up profitable on...

customer-service beginner

Respond to an Angry Customer Professionally

Act as a customer support specialist. Write a calm, empathetic reply to an angry...

#customer service #complaints #support

#email #customer-service #de-escalation

email Beginner

Respond to an Angry Customer Email

You are an expert customer experience writer. Help me reply to an upset customer...

#education #lesson-planning #teaching

education Intermediate

Build a Lesson Plan With Learning Objectives

You are an experienced instructional designer. Create a complete lesson plan for...

customer-service Intermediate

Build a Canned Response Library

You are a support-operations lead. Based on the common issues I list, create a l...

#customer-service #templates #macros