Search: "customer-list"

#press-release #pr #launch

writing Beginner

Press Release Writer for Product Launch

Act as a PR writer. Write a press release for the launch of [PRODUCT] from [COMP...

#testimonials #social-proof #customer-marketing

marketing Intermediate

Find the One Concrete Specific in a Vague Customer Testimonial

A customer gave me a testimonial that's a little too generic to use. Quote: [PAS...

#product-kill #strategy #sunk-cost

business Advanced

Business: Decide Whether to Kill a Product That's Almost Breaking Even

I have a product line that's almost breaking even after 18 months. Help me work ...

#customer-service #refunds #policy

Customer Service: Write a Refund Reply for a Borderline Case

A customer is asking for a refund that's outside policy but the case isn't unrea...

#customer-service #tone #empathy

Customer Service: Reply Empathetically Without Sounding Like a Bot

I'm replying to: [PASTE CUSTOMER MESSAGE]. The customer is frustrated. Rewrite m...

#marketing #content #planning

marketing Intermediate

Marketing: Plan a Content Calendar That Doesn't Run Out of Steam in Month 3

I'm planning a content calendar for [BRAND/TOPIC]. Every calendar I've built die...

#customer-service #refund #policy

Respond to a Customer Who's Asking for a Refund We Can't Give

A customer is asking for a refund that falls outside our refund policy (it's bee...

#customer-service #retention #churn

Save an Account That's Quietly Disengaging Before They Formally Churn

One of our customer accounts hasn't churned yet but is showing every sign: usage...

#customer-service #retention #churn

Turn a customer who threatened to cancel into a champion

I have a customer who wrote a 'we're cancelling' email last month. I called them...

#business #pricing #sales

business Intermediate

Set a price that you can defend in a sales conversation

I'm pricing [PRODUCT OR SERVICE] for [CUSTOMER SEGMENT]. Help me arrive at a pri...

#customer service #escalation #de-escalation

Handle an escalation from a customer who's already angry

A customer has escalated and they're angry. Context: [WHAT THEY ORDERED/PAID FOR...

#customer-service #social-media #reputation

Respond to a viral complaint on social media without escalating it

A customer just posted a complaint about us that is gaining traction on social m...

#customer-service #refund #retention

Convert a refund request into a save-the-relationship moment

A long-time customer just emailed asking for a refund. They're not angry — they'...

#email #sales #re-engagement

email Intermediate

Re-engage a prospect who ghosted after a great second meeting

Act as an enterprise sales coach. Write a re-engagement email to [CONTACT] at [C...

Tell a customer no without giving them a reason to leave

Act as a senior CX manager. A customer is asking for something we're not going t...

#decline #retention #no

#referrals #growth #incentives

marketing Advanced

Build a referral program that doesn't degrade into discount hunting

You're a growth lead who has seen referral programs work and seen them turn into...

#unit-economics #profitability #customer-pl

finance Advanced

Decide whether a customer is profitable at the unit level or just at the revenue level

Act as a finance partner. I have a customer who is large and high-revenue. The C...

#difficult-requests #saying-no #policy

Say no to a customer request without losing the customer

You're a customer success lead. A customer is asking for something we cannot or ...

customer-service beginner

Respond to an Angry Customer Professionally

Act as a customer support specialist. Write a calm, empathetic reply to an angry...

#customer service #complaints #support

customer-service Beginner

Write a Reusable Support Macro

You are an expert support operations lead. Help me write a reusable macro for a ...

#customer-service #macros #support

#customer-service #escalation #support

Handle and Document an Escalation

You are an expert senior support specialist. Help me handle a tricky escalation ...

#customer-service #support #empathy

Respond to an Angry Customer with Empathy

You are a customer experience expert. Write a reply to this upset customer messa...