Search: "customer issue"

email Intermediate

Apology Email After a Service Outage

Write a customer apology email for a service outage. Cover: what happened (in pl...

#email #apology #outage

customer-service Advanced

Handle a Customer Who's Threatening a Public Complaint

Help me handle a customer who's threatening to post about [ISSUE] on Twitter / T...

#customer-service #escalation #social media

#triage #ticket-analysis #support-operations

Triage a Pile of Support Tickets Into 'Fix Now', 'Pattern', and 'One Off'

Help me triage this pile of support tickets into 3 buckets: 'fix now', 'systemic...

#customer-service #difficult-customers #response

Respond to a Customer Who Is Wrong But Insistent

A customer is escalating about [specific complaint]. The thing is: they're factu...

#interviews #customer-research #discovery

marketing Intermediate

Marketing: Build a Customer Research Interview Guide That Surfaces Real Reasons

Help me write a 30-minute customer interview guide that surfaces real reasons pe...

#customer-service #de-escalation #complaints

De-escalate a customer who's angry about something we didn't do

I have a customer escalating loudly about an issue that turns out to be on their...

customer-service Advanced

Build a triage rule that doesn't make easy tickets wait behind hard ones

Our support queue gets jammed because complex tickets sit at the top and easy on...

#customer-service #triage #support-operations

#power-query #m-language #etl

excel Advanced

Excel Power Query Recipe to Clean and Unify Multi-Sheet Sales Data

You are an Excel Power Query expert. I have a workbook with 12 monthly sales she...

customer-service Advanced

Handle a customer who is technically wrong but emotionally right

Customer is escalating about [issue]. Looking at the facts: they're wrong about ...

#customer-service #escalation #conflict

#customer-service #templates #canned-response

Write a canned response that doesn't sound canned

We get [type of request] dozens of times a week. Currently each agent freestyles...

#feedback #writing #revision

education Intermediate

Give feedback on a student paper that improves their next draft instead of just grading this one

You're a writing teacher who has graded thousands of papers and seen what kinds ...

#coding #git #version control

coding Beginner

Write a Clear Git Commit Message and PR Description

Act as an experienced open-source maintainer who values clean project history. I...

#marketing #survey #research

marketing Intermediate

Create a Customer Survey

You are a market-research specialist. Based on what I want to learn, design a cu...

customer-service Beginner

Customer Support Response Templates for SaaS

Create a set of 10 customer support response templates for a SaaS product coveri...

#customer service #support #templates

#writing #press-release #product-launch

writing intermediate

Press Release Writing: Product Launch Announcement Template

Act as a public relations writer with experience in tech and product announcemen...

#design sprint #UX design #workshop facilitation

design Advanced

Design Sprint: 5-Day Facilitation Guide and Workshop Template

Help me plan and facilitate a 5-day Design Sprint following the Google Ventures ...

customer-service intermediate

NPS Survey Follow-Up Email Sequence Detractor Promoter Templates

Write a complete NPS follow-up communication system that closes the loop with al...

#customer-service #nps #retention

#webinar #marketing #lead-generation

marketing intermediate

Webinar Marketing: Promotion, Registration & Conversion Email Template

Create a complete webinar marketing and promotion plan. My webinar: Webinar tit...

customer-service Beginner

Self-Service Help Center Article Template SEO Search Friendly

You are a knowledge-base writer. Write a help-center article for [QUESTION / ISS...

#help center #knowledge base #self service

#persona #segmentation #survey

marketing Intermediate

Customer Persona Builder from Survey Data

Act as a senior marketing strategist. I will paste raw responses from a customer...

CSAT Survey Question Bank with Open-End Triggers

Act as a VoC research lead. Design a post-resolution CSAT survey for [CHANNEL] (...

#csat #survey #vox

#business #product #customer-discovery

business Advanced

ChatGPT Prompt: Customer Discovery Interview Script for New Product Idea

You are a product researcher trained in The Mom Test methodology. Build me an in...

#customer-service #support #saved-replies

ChatGPT Prompt: Saved Reply Library for Top 20 Support Ticket Categories

You are a customer support operations lead. Build a saved-reply library for the ...