Search: "customer-list"

#customer-service #templates #canned-response

Write a canned response that doesn't sound canned

We get [type of request] dozens of times a week. Currently each agent freestyles...

customer-service intermediate

Set a service-level expectation the team can actually hit

Act as a support manager who has been burned by aspirational SLAs. We need to pu...

#customer-service #sla #operations

customer-service intermediate

Apologize for a service failure without overpromising the recovery

Act as a customer-success leader who has watched apology emails make incidents w...

#customer-service #apology #recovery

#legal #risk #customer-complaint

legal advanced

Decide whether a customer complaint is a legal risk or a service complaint dressed up

Act as a general counsel triaging a complaint that came in through customer supp...

Respond to a public negative review without escalating it or sounding like a corporate bot

Act as a customer experience lead. We just got a public review that's harsh, par...

#reviews #public #brand

#cease-and-desist #enforcement #ip

legal Advanced

Draft a cease-and-desist that protects the relationship if they comply quickly

Act as an IP attorney with commercial sense. Someone is using our trademark/copy...

#payment-terms #working-capital #negotiation

finance Intermediate

Decide whether to extend payment terms for a large customer asking for them

Act as a CFO. A large customer is asking us to extend payment terms from net 30 ...

data beginner

Design a Data Collection Survey

Act as a research methodologist. Design a survey to measure [goal, e.g., custome...

#data #survey #research

customer-service beginner

Respond to an Angry Customer Professionally

Act as a customer support specialist. Write a calm, empathetic reply to an angry...

#customer service #complaints #support

#customer service #refunds #support

Write a refund-denial reply that keeps the customer

A customer is asking for a refund I can't grant under our policy. Help me reply ...

#business #business plan #strategy

business Intermediate

Draft a One-Page Business Plan for a New Idea

Act as a startup advisor. Help me turn a rough idea into a clear one-page busine...

#customer service #knowledge base #documentation

Write a Knowledge Base Article from a Common Question

Act as a technical writer who creates clear help-center articles. Given a common...

#business #strategy #sunset

business Advanced

Business: Kill a Project That Has Defenders But No Customers

Help me build the case to shut down [PROJECT/PRODUCT]. The numbers say it's not ...

productivity Intermediate

Productivity: Protect Two Hours of Deep Work in a Calendar Owned by Other People

My calendar is functionally owned by other people: [DESCRIBE — back-to-backs, le...

#productivity #focus #deep-work

#help article #documentation #ticket deflection

Rewrite a help article that customers keep contacting us about anyway

Here is a help article we get 30 tickets a month about — meaning it's not actual...

#refund #empathy #retention

Write an Empathetic Refund Approval Email That Saves the Relationship

Act as a senior customer support specialist. Draft an email approving a refund o...

#escalation #support #operations

Build a Tier-1 to Tier-3 Escalation Decision Tree for Support

You are a support operations leader. Build a clear escalation decision tree for ...

#segmentation #unit-economics #support-cost

business Advanced

Decide whether a customer segment is worth keeping when the margin looks fine but the support load is brutal

Act as a strategy partner. I have a customer segment that shows up profitable on...

#kb #postmortem #documentation

Build a customer-facing knowledge base article from an internal incident postmortem

You're a docs lead. I'll paste an internal incident postmortem. Translate it int...

#unit-economics #profitability #customer-pl

finance Advanced

Decide whether a customer is profitable at the unit level or just at the revenue level

Act as a finance partner. I have a customer who is large and high-revenue. The C...

#pricing #price-increase #churn

business Advanced

Stress-test a price increase before you announce it

Act as a pricing strategist. We are planning a price increase and I want to find...

#de-escalation #support #angry-customer

Reply to an angry customer in a way that lowers the temperature

Act as a senior support specialist who is great at calming people down. I will p...

#difficult-requests #saying-no #policy

Say no to a customer request without losing the customer

You're a customer success lead. A customer is asking for something we cannot or ...