Search: "support script"

#customer-service #support #email

Reply to a customer who's right about being upset but wrong about the fix

A customer emailed support upset about [issue]. They're right that something wen...

#customer-service #tone #writing

Find the line between friendly and unprofessional in support replies

Our support team's tone is inconsistent. Some replies feel cold; some feel weird...

productivity Intermediate

Reclaim a calendar that's 70% meetings without firing anyone

My calendar is 70% meetings and I can't drop them all. Help me find which to: (a...

#calendar #meetings #async

#social-media #support #twitter

Convert a Customer's Angry Tweet into a Plan and Reply

Act as a social support lead. I will paste a public angry tweet from a customer....

#performance #difficult-conversation #management

hr Advanced

Prepare for a hard conversation with an underperforming employee

You're an experienced people manager and coach. I have to talk with someone whos...

#email #customer-service #de-escalation

email Beginner

Respond to an Angry Customer Email

You are an expert customer experience writer. Help me reply to an upset customer...

customer-service Advanced

Turn a Complaint into a Retention Opportunity

You are a retention specialist. A customer is threatening to cancel because of [...

#customer-service #retention #churn

#customer-service #knowledge-base #technical-writing

Write a Clear Help-Center Troubleshooting Article

Act as a technical writer for a customer help center. Turn the problem I describ...

excel Advanced

Plan an Excel Macro or Office Script

You are an Excel automation expert. I will describe a repetitive task and you wi...

#excel #automation #vba

#customer-service #templates #macros

Build a Canned Response Library

You are a support-operations lead. Based on the common issues I list, create a l...

#customer-service #refunds #decisions

Write a Refund Decision That Doesn't Sound Like a Boilerplate No

Help me write a refund decision response. Customer's request: [WHAT THEY ASKED]....

productivity Beginner

Productivity: Triage a Backlog You're Embarrassed About

I have a personal task backlog (or inbox, or notebook) I haven't touched in mont...

#backlog #triage #gtd

#customer-service #triage #support-workflow

Customer Service: Build a Triage Script for the Top 5 Tickets That Eat Your Day

I'm drowning in repetitive tickets. Build a triage script for the top 5 types. F...

#business #pricing #retention

business Intermediate

Raise prices on existing customers without losing them

I need to raise prices on our existing customer base by 15-20%. Costs went up, w...

#segmentation #unit-economics #support-cost

business Advanced

Decide whether a customer segment is worth keeping when the margin looks fine but the support load is brutal

Act as a strategy partner. I have a customer segment that shows up profitable on...

#education #lesson-planning #teaching

education Intermediate

Build a Lesson Plan With Learning Objectives

You are an experienced instructional designer. Create a complete lesson plan for...