Search: "customer-pl"

#excel #fuzzy-match #deduplication

excel Advanced

Detect duplicate-but-different customer records in an Excel list

I have a 5,000-row customer table. Many are the same company entered slightly di...

#customer-service #refund #retention

Convert a refund request into a save-the-relationship moment

A long-time customer just emailed asking for a refund. They're not angry — they'...

#email #sales #re-engagement

email Intermediate

Re-engage a prospect who ghosted after a great second meeting

Act as an enterprise sales coach. Write a re-engagement email to [CONTACT] at [C...

#business #pricing #price-increase

business Advanced

Design a price increase that retains 90% of customers and frees 20% to leave

You are a pricing strategist. We need to raise prices on our [PRODUCT] by an ave...

#marketing #competitor-analysis #strategy

marketing Advanced

Audit a competitor without convincing yourself you need to copy them

I'm doing a competitor audit on [competitor] before [decision — repositioning, n...

customer-service intermediate

Write a Refund Approval and Denial Script

Act as a customer experience manager. Write two scripts: one approving a refund ...

#customer service #refund #policy

#customer-service #refunds #decisions

Write a Refund Decision That Doesn't Sound Like a Boilerplate No

Help me write a refund decision response. Customer's request: [WHAT THEY ASKED]....

#marketing #winback #retention

marketing Intermediate

Write a Customer Win-Back Campaign That Doesn't Feel Like Begging

Help me design a customer win-back sequence for users who churned 60-180 days ag...

#angry-customer #escalation #support

Reply to a Furious Customer Without Sounding Like a Robot or Caving

Help me reply to a furious customer email. Customer's complaint: [PASTE OR SUMMA...

#business #product #prioritization

business Intermediate

Should-We-Build-This Filter Before You Spec a Feature

Before I spec out [feature name and 2-sentence description], run me through a qu...

#email #price-increase #customer-retention

email Advanced

Email Announcing Price Increase to Existing Customers

Draft an email announcing a price increase to existing customers, effective in 6...

#customer-service #de-escalation #leap

De-escalation Response to an Angry Customer

Write a customer service response to an angry customer using the LEAP framework:...

#finance #acquisition #m-and-a

finance Advanced

Investment Memo for a Small Business Acquisition

Draft a 2-page investment memo for acquiring a small business. Sections: Target ...

#public-complaint #social-media #response

Customer Service: Respond to a Public Complaint Without Sounding Corporate

A customer posted a complaint about us on a public forum. Help me draft a public...

Customer Service: Spot When a 'Bug Report' Is Actually a UX Problem

Read this customer support ticket and tell me whether the customer's described '...

#bug-triage #ux #support

#customer-service #de-escalation #difficult-customers

Customer Service: De-escalate an Angry Customer Without Lying or Groveling

A customer is angry and I need to respond. Draft a reply that: (1) acknowledges ...

customer-service Advanced

Customer Service: Handle a Customer Threatening to Post on Social Media

A customer is angry about [ISSUE] and just told me they'll 'post this everywhere...

#customer-service #escalations #social-media

#customer-service #knowledge-base #documentation

Customer Service: Write a Help Article That Cuts the Ticket Instead of Creating It

We get a lot of tickets about [ISSUE]. Help me write a help article that actuall...

#customer-service #tone #empathy

Customer Service: Reply Empathetically Without Sounding Like a Bot

I'm replying to: [PASTE CUSTOMER MESSAGE]. The customer is frustrated. Rewrite m...

customer-service Advanced

Customer-Service: De-escalate a Customer Whose Complaint Is Valid But Their Tone Is Abusive

I have a customer whose complaint is legitimate: [SITUATION]. They are also bein...

#customer-service #de-escalation #difficult-customers

#customer-service #refund #policy

Respond to a Customer Who's Asking for a Refund We Can't Give

A customer is asking for a refund that falls outside our refund policy (it's bee...

#legal #compliance #data-policy

legal Intermediate

Write an Internal Data Handling Policy That Employees Will Actually Follow

I need to write an internal data handling policy for a small company. The usual ...

#customer service #macro #templates

Write a support macro that doesn't sound like a support macro

Write a customer support macro for the situation: [SCENARIO — e.g., 'customer as...