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customer-service Intermediate

Write a support macro that doesn't sound like a support macro

Write a customer support macro for the situation: [SCENARIO — e.g., 'customer as...

#customer service #macro #templates
👁 9 views
customer-service Advanced

Build a triage rule that doesn't make easy tickets wait behind hard ones

Our support queue gets jammed because complex tickets sit at the top and easy on...

#customer-service #triage #support-operations
👁 9 views
customer-service Intermediate

Convert a refund request into a save-the-relationship moment

A long-time customer just emailed asking for a refund. They're not angry — they'...

#customer-service #refund #retention
👁 9 views
coding Advanced

Decide whether to extract a service from your monolith yet

Act as a software architect. We have a [LANGUAGE]/[FRAMEWORK] monolith and a tea...

#coding #architecture #microservices
👁 9 views
marketing Advanced

Find the activation moment that predicts a paying user

You are a growth analyst. We have [N] signed-up users and want to find the singl...

#marketing #growth #activation
👁 9 views
excel Advanced

Build a self-checking Excel template that catches user-entered errors before they propagate

I'm building a template that non-technical colleagues will fill in monthly. Past...

#excel #template #validation
👁 9 views
customer-service Advanced

Decide which customer issues to fix at the source vs. handle one by one

I'm reviewing this week's support tickets. The top issues by volume are [list 5–...

#customer-service #root-cause #operations
👁 9 views
writing intermediate

Write a memo that survives being read out of order by skim readers

Act as an executive editor at a consulting firm. I am writing a memo that will b...

#writing #memo #structure
👁 9 views
customer-service intermediate

Write a Refund Approval and Denial Script

Act as a customer experience manager. Write two scripts: one approving a refund ...

#customer service #refund #policy
👁 9 views
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marketing intermediate

Write High-Converting Ad Copy

Act as a direct-response copywriter. Write three variations of ad copy for [prod...

#marketing #ad copy #advertising
👁 9 views
education Intermediate

Create a Spaced-Repetition Study Plan for an Exam

Act as a learning scientist and study coach. Help me build a study plan to prepa...

#education #study plan #spaced repetition
👁 9 views
customer-service Intermediate

Respond to an Angry Customer and De-escalate

You are a senior customer support specialist known for calming upset customers. ...

#customer service #de-escalation #support
👁 9 views
customer-service Intermediate

Apologize for a Service Outage Without Sounding Corporate

Write a customer-facing message about a [DURATION] outage of [SERVICE/FEATURE] t...

#customer-service #apology #outage
👁 8 views
excel Intermediate

Excel Inventory Reorder-Point Calculator with Safety Stock

I'm building a reorder-point sheet for [number] SKUs in Excel. For each SKU I ha...

#excel #inventory #reorder
👁 8 views
excel Intermediate

Excel Inventory Reorder Point Calculator

Build an Excel template that calculates the reorder point for each SKU using lea...

#excel #inventory #reorder-point
👁 8 views
customer-service Intermediate

De-escalation Response to an Angry Customer

Write a customer service response to an angry customer using the LEAP framework:...

#customer-service #de-escalation #leap
👁 8 views
customer-service Advanced

Voice-of-Customer Theme Synthesis from Tickets

Analyze the batch of customer support tickets provided. Synthesize into: top 5 r...

#customer-service #voc #insights
👁 8 views
customer-service Beginner

Customer Service: Say No to a Refund Without Losing the Customer

I have to decline a refund request and want to do it without burning the relatio...

#customer-service #refunds #policy
👁 8 views
customer-service Advanced

Customer Service: De-escalate an Angry Customer Without Conceding Things That Aren't Mine to Concede

A customer is furious, and the policy answer is 'no,' but a hard 'no' is going t...

#customer-service #de-escalation #communication
👁 8 views
coding Advanced

Coding: Decide Whether to Split a Service Before It Hurts

Our [MONOLITH/SERVICE] is growing and the team is debating splitting it: [SYMPTO...

#coding #architecture #microservices
👁 8 views
customer-service Intermediate

Customer-Service: Respond to a Bad Review That's Half Wrong and Half Fair

We got a public review: [PASTE]. Half of it is factually wrong; half is a real p...

#customer-service #reputation #reviews
👁 8 views
customer-service Advanced

Save an Account That's Quietly Disengaging Before They Formally Churn

One of our customer accounts hasn't churned yet but is showing every sign: usage...

#customer-service #retention #churn
👁 8 views
business Advanced

Decide whether to expand a profitable side service into a real business line

We have a side service that generates ~15% of revenue from ~5% of our effort. Cu...

#business #strategy #expansion
👁 8 views
customer-service Intermediate

Build a feedback loop from support tickets to product without overwhelming engineers

Support sees product problems before product does. Right now we either bury the ...

#customer-service #product #feedback
👁 8 views
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