Search: "customer issue"

#customer service #outage #status

Write a status update for an outage that builds trust

We're having an outage and customers are noticing. Help me write a status update...

#email #status update #summary

email Beginner

Turn Messy Notes into a Clear Status Update Email

Act as an executive communication assistant. I will paste rough, unstructured no...

#business #business plan #strategy

business Intermediate

Draft a One-Page Business Plan for a New Idea

Act as a startup advisor. Help me turn a rough idea into a clear one-page busine...

customer-service Beginner

Design a CSAT Survey That People Finish

You are an expert customer insights analyst. Help me design a short post-support...

#customer-service #csat #survey

#marketing #landing-page #copywriting

marketing Intermediate

Write a High-Converting Landing Page

Act as a conversion copywriter. Write landing page copy for [PRODUCT/OFFER] targ...

customer-service Beginner

Create Reusable Support Reply Templates

You are a customer support operations lead. Create a set of reusable reply templ...

#customer-service #support #templates

#customer-service #knowledge-base #technical-writing

Write a Clear Help-Center Troubleshooting Article

Act as a technical writer for a customer help center. Turn the problem I describ...

#customer-service #refunds #decisions

Write a Refund Decision That Doesn't Sound Like a Boilerplate No

Help me write a refund decision response. Customer's request: [WHAT THEY ASKED]....

#angry-customer #escalation #support

Reply to a Furious Customer Without Sounding Like a Robot or Caving

Help me reply to a furious customer email. Customer's complaint: [PASTE OR SUMMA...

#customer-service #apology #outage

Apology Email for a Real Outage That Doesn't Sound Like a Lawyer Wrote It

We had a real outage on [date], duration [how long], affecting [who]. Here's wha...

#finance #acquisition #m-and-a

finance Advanced

Investment Memo for a Small Business Acquisition

Draft a 2-page investment memo for acquiring a small business. Sections: Target ...

Customer Service: Spot When a 'Bug Report' Is Actually a UX Problem

Read this customer support ticket and tell me whether the customer's described '...

#bug-triage #ux #support

#customer-service #de-escalation #difficult-customers

Customer Service: De-escalate an Angry Customer Without Lying or Groveling

A customer is angry and I need to respond. Draft a reply that: (1) acknowledges ...

#customer-service #refunds #policy

Customer Service: Write a Refund Reply for a Borderline Case

A customer is asking for a refund that's outside policy but the case isn't unrea...

#customer-service #macros #templates

Customer Service: Audit Our Support Macros for the Ones Doing More Harm Than Good

We have a stack of support macros (canned replies) and some of them are aging ba...

#hr #conflict-resolution #management

hr Advanced

Hr: Mediate a Conflict Between Two Direct Reports Without Picking a Side

Two of my reports, [A] and [B], are in conflict over [ISSUE]. They've both come ...

customer-service Advanced

Customer Service: Handle a Customer Threatening to Post on Social Media

A customer is angry about [ISSUE] and just told me they'll 'post this everywhere...

#customer-service #escalations #social-media

#customer-service #knowledge-base #documentation

Customer Service: Write a Help Article That Cuts the Ticket Instead of Creating It

We get a lot of tickets about [ISSUE]. Help me write a help article that actuall...

#customer-service #tone #empathy

Customer Service: Reply Empathetically Without Sounding Like a Bot

I'm replying to: [PASTE CUSTOMER MESSAGE]. The customer is frustrated. Rewrite m...

customer-service Advanced

Customer-Service: De-escalate a Customer Whose Complaint Is Valid But Their Tone Is Abusive

I have a customer whose complaint is legitimate: [SITUATION]. They are also bein...

#customer-service #de-escalation #difficult-customers

#customer-service #operations #process

Customer-Service: Stop Treating Every Complaint as a One-Off

Our support team is great at resolving individual tickets and terrible at notici...

productivity Intermediate

Productivity: Protect Two Hours of Deep Work in a Calendar Owned by Other People

My calendar is functionally owned by other people: [DESCRIBE — back-to-backs, le...

#productivity #focus #deep-work

#hr #management #difficult-conversation

hr Advanced

Tell a Team Member Their Side Project Is Becoming a Problem

One of my team members has a side project that's been growing in scope. It start...