Search: "difficult-conversations"

29 prompts matching "difficult-conversations"

"difficult-conversations" ✕ Clear all ✕

customer-service Intermediate

Customer Service: Tell a Customer No Without Losing Them

A customer is asking for something I can't give them (refund outside policy, fea...

#saying-no #customer-service #refund

customer-service Advanced

Customer-Service: De-escalate a Customer Whose Complaint Is Valid But Their Tone Is Abusive

I have a customer whose complaint is legitimate: [SITUATION]. They are also bein...

#customer-service #de-escalation #difficult-customers

customer-service Intermediate

Reply to a customer who's right about being upset but wrong about the fix

A customer emailed support upset about [issue]. They're right that something wen...

#customer-service #support #email

Prepare for a hard conversation with an underperforming employee

You're an experienced people manager and coach. I have to talk with someone whos...

#performance #difficult-conversation #management

education beginner

Explain a Hard Concept with Analogies

Act as a master teacher. Explain [difficult concept] using three different every...

#education #analogy #learning