Search: "customer issue"

#segmentation #unit-economics #support-cost

business Advanced

Decide whether a customer segment is worth keeping when the margin looks fine but the support load is brutal

Act as a strategy partner. I have a customer segment that shows up profitable on...

#feedback #writing #revision

education Intermediate

Give feedback on a student paper that improves their next draft instead of just grading this one

You're a writing teacher who has graded thousands of papers and seen what kinds ...

#kb #postmortem #documentation

Build a customer-facing knowledge base article from an internal incident postmortem

You're a docs lead. I'll paste an internal incident postmortem. Translate it int...

Tell a customer no without giving them a reason to leave

Act as a senior CX manager. A customer is asking for something we're not going t...

#decline #retention #no

#cease-and-desist #enforcement #ip

legal Advanced

Draft a cease-and-desist that protects the relationship if they comply quickly

Act as an IP attorney with commercial sense. Someone is using our trademark/copy...

#payment-terms #working-capital #negotiation

finance Intermediate

Decide whether to extend payment terms for a large customer asking for them

Act as a CFO. A large customer is asking us to extend payment terms from net 30 ...

#pricing #price-increase #churn

business Advanced

Stress-test a price increase before you announce it

Act as a pricing strategist. We are planning a price increase and I want to find...

#de-escalation #support #angry-customer

Reply to an angry customer in a way that lowers the temperature

Act as a senior support specialist who is great at calming people down. I will p...

#triage #support #clarifying

Turn a confusing support ticket into the actual question being asked

Act as a support triage expert. I will paste a rambling or confusing customer ti...

#excel #data cleaning #power query

excel intermediate

Clean Messy Excel Data Step by Step

Act as a data cleaning specialist. My Excel sheet has these issues: [list proble...

#email #complaints #de-escalation

email Intermediate

Reply to a complaint without admitting fault you can't verify

A customer emailed an angry complaint. Help me reply in a way that takes their f...

#customer service #knowledge base #documentation

Write a Knowledge Base Article from a Common Question

Act as a technical writer who creates clear help-center articles. Given a common...

#marketing #persona #audience

marketing Intermediate

Define Your Audience with a Customer Persona

You are a brand strategist. Build a detailed customer persona for [PRODUCT/SERVI...

#customer-service #de-escalation #complaint

Respond to an Angry Customer

You are a customer-experience expert. I will paste an angry customer message and...

#customer-service #templates #macros

Build a Canned Response Library

You are a support-operations lead. Based on the common issues I list, create a l...

#design #usability #heuristics

design Advanced

Run a Usability Heuristic Review

You are a UX evaluator. I will describe a screen or flow and you will run a heur...

legal Advanced

Spot the three clauses in a vendor MSA that actually matter for a small team

I'm reviewing a vendor master service agreement. Our team is small, the lawyer's...

#legal #contracts #msa

#refund #empathy #retention

Write an Empathetic Refund Approval Email That Saves the Relationship

Act as a senior customer support specialist. Draft an email approving a refund o...

#marketing #email #welcome-sequence

marketing Intermediate

Build a 5-Email Welcome Sequence

You are an expert lifecycle email marketer. Help me design a welcome email seque...

#excel #power-query #data-cleaning

excel Intermediate

Clean Messy Spreadsheet Data Step by Step

You are a data-cleaning specialist. I have a messy Excel sheet with these proble...

#business #validation #strategy

business Intermediate

Pressure-Test a Business Idea Before You Build

Act as a skeptical co-founder. Here is my business idea: [DESCRIBE IDEA]. Challe...