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customer-service Intermediate

De-escalate a customer who's angry about something we didn't do

I have a customer escalating loudly about an issue that turns out to be on their...

#customer-service #de-escalation #complaints
👁 4 views
customer-service Intermediate

Build a feedback loop from support tickets to product without overwhelming engineers

Support sees product problems before product does. Right now we either bury the ...

#customer-service #product #feedback
👁 4 views
marketing Intermediate

Decide which marketing metric to obsess over for the next quarter

I'm tracking 14 marketing metrics. Some are moving, some aren't, my team can't t...

#marketing #analytics #metrics
👁 4 views
excel Intermediate

Reconcile two lists that should match but somehow never do

You are an Excel power user. I have two lists in Excel that are *supposed* to be...

#excel #vlookup #reconciliation
👁 4 views
email Intermediate

Push back on a deadline without sounding like you're complaining

I need to email [STAKEHOLDER] to push back on a deadline they set for [DELIVERAB...

#email #deadlines #pushback
👁 4 views
writing Intermediate

Cut a draft in half without losing the argument

I have a draft that's [N] words and needs to be roughly half that length. The pi...

#writing #editing #concision
👁 4 views
business Advanced

Pressure-test a strategy before you commit a quarter to it

Act as a skeptical board member who's seen plenty of strategies fail. I'm about ...

#business #strategy #planning
👁 4 views
marketing Advanced

Plan a launch that doesn't fizzle two days in

I'm launching [PRODUCT/FEATURE] on [DATE]. Help me build a launch that has a sec...

#marketing #launch #campaign
👁 4 views
finance Advanced

Forecast cash flow when you don't trust the numbers yet

I run [BUSINESS DESCRIPTION] and need a six-month cash forecast. The honest situ...

#finance #forecast #cash flow
👁 4 views
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design Intermediate

Audit a screen for the action you actually want users to take

Audit a screen of mine. The screen is [DESCRIBE: what page, what flow, link or s...

#design #ux #audit
👁 4 views
excel Intermediate

Replace nested IFs with a lookup table you can actually maintain

I have a worksheet with nested IF formulas like: =IF(A1="Bronze",0.05,IF(A1="Sil...

#excel #formulas #xlookup
👁 4 views
business Intermediate

Write a one-page operating principles doc the team will actually remember

I want to write a one-page operating principles document for my team — the kind ...

#business #operations #principles
👁 4 views
coding Advanced

Trace why a request that 'works in Postman' fails in the app

I have an HTTP request that works perfectly when I send it from Postman or curl,...

#coding #debugging #http
👁 4 views
marketing Intermediate

Rewrite a landing page hero section without using the word 'platform'

I'm going to paste a landing page hero section. It's almost certainly full of ca...

#marketing #copywriting #landing-page
👁 4 views
design Intermediate

Critique a screen mockup without rewriting the designer's solution

I want to critique a screen mockup someone on the team is sharing. I want my fee...

#design #critique #feedback
👁 4 views
design Intermediate

Run a 30-minute kickoff that prevents three weeks of redesign later

I'm starting a new design project. I want the kickoff to surface the things that...

#design #process #kickoff
👁 4 views
excel Advanced

Excel Power Query Recipe to Clean and Unify Multi-Sheet Sales Data

You are an Excel Power Query expert. I have a workbook with 12 monthly sales she...

#power-query #m-language #etl
👁 4 views
email Intermediate

Draft a Calm Outage Notification Email That Builds Trust

You are a customer communications lead at a B2B SaaS company. Draft an outage no...

#outage #incident #trust
👁 4 views
writing Advanced

Generate an Op-Ed Draft from a Single Strong Argument

Act as an op-ed editor for a major newspaper. I will give you one strong argumen...

#oped #journalism #argument
👁 4 views
writing Intermediate

Convert Meeting Transcripts into Decisions, Actions, and Open Questions

You are a meticulous chief of staff. I will paste a raw meeting transcript (pote...

#meetings #transcripts #decisions
👁 4 views
business Advanced

Build a One-Page Strategic Bet Memo for an Executive Decision

You are a McKinsey-trained strategy associate. Help me write a one-page strategi...

#strategy #memo #executive
👁 4 views
business Intermediate

Diagnose a Stalled Initiative Using the Five Whys with Evidence

You are a management consultant. I will describe an initiative at my company tha...

#five-whys #root-cause #management
👁 4 views
coding Intermediate

Generate a Code Review Checklist Tuned to Your Stack

You are an engineering manager building a code review culture from scratch. Gene...

#code-review #checklist #quality
👁 4 views
creative Intermediate

Craft a Distinctive Brand Voice Guide in Under One Page

You are a brand voice designer. Build a one-page brand voice guide for [brand_na...

#brand-voice #copywriting #branding
👁 4 views
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