Search: "internal-policy"

#email #mistake #accountability

email Intermediate

Email Telling Your Boss You Made a Real Mistake

I made a meaningful mistake at work: [describe what happened, the impact, who's ...

#email #internal-communications #change-management

email Advanced

Email: Announce a Reorg Without Triggering a Slack Spiral

Draft an internal email announcing [REORG DETAILS]. Lead with what's changing an...

writing Beginner

Rewrite Corporate Jargon Into Something a Human Would Actually Say

I have a piece of internal corporate writing that's full of phrases like 'levera...

#writing #tone #jargon

email Beginner

Follow up on a proposal that's been ghosted for three weeks

I sent a proposal to a prospect three weeks ago. They said 'this looks great, le...

#email #sales #follow-up

#writing #product #announcement

writing Intermediate

Rewrite a feature announcement so it reads like a user benefit, not a release note

Here is a draft feature announcement: [paste]. It currently reads like an intern...

#email #internal-comms #leadership

email Advanced

Announce a leadership departure without rumor-mill spillover

You are an internal communications lead. Draft a company-wide email announcing t...

#business #pricing #price-increase

business Advanced

Design a price increase that retains 90% of customers and frees 20% to leave

You are a pricing strategist. We need to raise prices on our [PRODUCT] by an ave...

#email #coworker #feedback

email Intermediate

Email Asking a Coworker to Stop Doing Something Annoying

I need to email [coworker name and relationship — peer, cross-functional, direct...

customer-service Advanced

Customer Service: Handle a Customer Threatening to Post on Social Media

A customer is angry about [ISSUE] and just told me they'll 'post this everywhere...

#customer-service #escalations #social-media

#hr #difficult conversations #performance

hr Advanced

Have a conversation with a long-tenured employee whose role no longer fits

I have an employee who has been with us 8 years. They're not a low performer — t...

#change management #internal email #tool migration

email Intermediate

Announce a tool change to a team that liked the old tool

Write an internal email announcing we are migrating from [Old Tool] to [New Tool...

#cx #customer-journey #friction

business Intermediate

Map a Customer Journey with Friction Hotspots and Owners

Act as a CX strategist. Build me a full customer journey map for [product_or_ser...

#coding #testing #unit-tests

coding Intermediate

Write a test that captures intent, not implementation

You are a test design coach. Here is a function: [PASTE_FUNCTION]. The existing ...

#email #conflict #complaint

email Advanced

Reply to an angry email without escalating, capitulating, or sounding scripted

I just got an angry email from [who — customer, internal stakeholder, vendor]. T...

#email #reply-all #etiquette

email Beginner

Reply All to a Thread You Were Cc'd On Without Hijacking It

I'm cc'd on an email thread where I have something useful to add — but I also do...

customer-service Intermediate

Apology Email for a Real Outage That Doesn't Sound Like a Lawyer Wrote It

We had a real outage on [date], duration [how long], affecting [who]. Here's wha...

#customer-service #apology #outage

#coding #api-design #rest

coding Advanced

Coding: Design an API Endpoint That Won't Need a v2 in Six Months

I'm designing a new API endpoint. Help me get it right the first time. Cover: (1...

#marketing #launch #product

marketing Intermediate

Plan a product launch where the product isn't actually that exciting

We're launching a product update that's a real improvement but not revolutionary...

#screenwriting #story #three-act

creative Intermediate

Develop a 3-Act Story Outline from a Single Premise

You are a story editor at a major studio. I will give you a one-sentence premise...

customer-service Intermediate

Convert a Customer's Angry Tweet into a Plan and Reply

Act as a social support lead. I will paste a public angry tweet from a customer....

#social-media #support #twitter

customer-service Advanced

Defuse a customer who just CC'd your CEO in an angry email

You are a customer experience lead. A high-value customer just sent an angry ema...

#customer-service #escalation #ceo-cc

#writing #plain language #jargon

writing Intermediate

Rewrite jargon-heavy text so a smart outsider gets it

I'll paste text packed with industry jargon and acronyms. Rewrite it for an inte...