Search: "customers"

#customer-service #de-escalation #difficult-customers

Customer Service: De-escalate an Angry Customer Without Lying or Groveling

A customer is angry and I need to respond. Draft a reply that: (1) acknowledges ...

customer-service Beginner

Rewrite a help article that customers keep contacting us about anyway

Here is a help article we get 30 tickets a month about — meaning it's not actual...

#help article #documentation #ticket deflection

#positioning #differentiator #crowded market

marketing Advanced

Find the one differentiator a crowded market hasn't claimed yet

We're in a crowded market where everyone claims to be fast, easy, and AI-powered...

#business #pricing #price-increase

Design a price increase that retains 90% of customers and frees 20% to leave

You are a pricing strategist. We need to raise prices on our [PRODUCT] by an ave...

customer-service Advanced

Find why CSAT dropped while resolution time also improved

You are a CX operations analyst. Last quarter, our average resolution time impro...

#customer-service #csat #resolution-time

#customer service #outage #status

Write a status update for an outage that builds trust

We're having an outage and customers are noticing. Help me write a status update...

#marketing #email #welcome sequence

marketing Intermediate

Build a 5-Email Welcome Sequence for New Subscribers

Act as an email marketing strategist. Help me design a five-email welcome sequen...

customer-service Beginner

Design a CSAT Survey That People Finish

You are an expert customer insights analyst. Help me design a short post-support...

#customer-service #csat #survey

customer-service Advanced

Write a Service Outage Apology

You are a crisis-communications writer. Help me write a customer-facing message ...

#customer-service #outage #apology

#customer-service #apology #outage

Apology Email for a Real Outage That Doesn't Sound Like a Lawyer Wrote It

We had a real outage on [date], duration [how long], affecting [who]. Here's wha...

Customer Service: Spot When a 'Bug Report' Is Actually a UX Problem

Read this customer support ticket and tell me whether the customer's described '...

#bug-triage #ux #support

customer-service Advanced

Customer-Service: De-escalate a Customer Whose Complaint Is Valid But Their Tone Is Abusive

I have a customer whose complaint is legitimate: [SITUATION]. They are also bein...

#customer-service #de-escalation #difficult-customers

#business #pricing #retention

business Intermediate

Raise prices on existing customers without losing them

I need to raise prices on our existing customer base by 15-20%. Costs went up, w...

data Intermediate

Write a SQL query to find customers who used to engage but have quietly dropped off

I want to find 'silently churning' customers — users who used to be active and h...

#data #sql #churn

#customer-service #support #email

Reply to a customer who's right about being upset but wrong about the fix

A customer emailed support upset about [issue]. They're right that something wen...

#canned response #macros #personalization

Rewrite a canned response so customers don't smell the template

Here is our current canned reply for shipping delays. Rewrite it so a customer c...

customer-service intermediate

Set a service-level expectation the team can actually hit

Act as a support manager who has been burned by aspirational SLAs. We need to pu...

#customer-service #sla #operations

#finance #pricing #revenue

finance advanced

Decide whether a price increase should be announced or absorbed quietly

Act as a pricing strategist who has seen both announced and silent price increas...

#pricing #price-increase #churn

Stress-test a price increase before you announce it

Act as a pricing strategist. We are planning a price increase and I want to find...

#business #pricing #strategy

Pressure-test my pricing before I announce it

I'll describe my product, my current price, and what competitors charge. Play a ...

customer-service Beginner

Write a Knowledge Base Article from a Common Question

Act as a technical writer who creates clear help-center articles. Given a common...

#customer service #knowledge base #documentation

#finance #pricing #strategy

finance Advanced

Create a Simple Pricing Strategy for a Product or Service

Act as a pricing strategist for small businesses and freelancers. Help me set a ...