Search: "internal"

#customer service #reviews #reputation

Turn Negative Reviews into Professional Public Replies

You are a brand reputation manager who responds to public reviews. I will paste ...

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#customer-service #refunds #decisions

Write a Refund Decision That Doesn't Sound Like a Boilerplate No

Help me write a refund decision response. Customer's request: [WHAT THEY ASKED]....

#coding #api-design #rest

coding Advanced

Coding: Design an API Endpoint That Won't Need a v2 in Six Months

I'm designing a new API endpoint. Help me get it right the first time. Cover: (1...

customer-service Advanced

Customer Service: Handle a Customer Threatening to Post on Social Media

A customer is angry about [ISSUE] and just told me they'll 'post this everywhere...

#customer-service #escalations #social-media

#hr #difficult conversations #performance

hr Advanced

Have a conversation with a long-tenured employee whose role no longer fits

I have an employee who has been with us 8 years. They're not a low performer — t...

#screenwriting #story #three-act

creative Intermediate

Develop a 3-Act Story Outline from a Single Premise

You are a story editor at a major studio. I will give you a one-sentence premise...

#business #pricing #price-increase

business Advanced

Design a price increase that retains 90% of customers and frees 20% to leave

You are a pricing strategist. We need to raise prices on our [PRODUCT] by an ave...

#business #strategy #swot

business Intermediate

Run a Quick SWOT Analysis

You are an expert business strategy consultant. Help me produce a focused SWOT a...

writing Beginner

Generate Blog Post Outlines That Rank

You are an SEO content strategist. Given a topic and a target keyword, produce a...

#writing #blogging #seo

#data #definitions #quality

data Intermediate

Spot a Data Definition Disagreement Before It Burns You

Two teams at my company are reporting different numbers for [metric name]. Team ...

#customer-service #apology #outage

Apology Email for a Real Outage That Doesn't Sound Like a Lawyer Wrote It

We had a real outage on [date], duration [how long], affecting [who]. Here's wha...

#premortem #product-launch #risk

business Advanced

Run a Pre-Mortem on a Major Product Launch

Act as a senior product strategist. Facilitate a pre-mortem for the launch of [p...

#social-media #support #twitter

Convert a Customer's Angry Tweet into a Plan and Reply

Act as a social support lead. I will paste a public angry tweet from a customer....

#email #conflict #complaint

email Advanced

Reply to an angry email without escalating, capitulating, or sounding scripted

I just got an angry email from [who — customer, internal stakeholder, vendor]. T...

customer-service Beginner

Write a Knowledge Base Article from a Common Question

Act as a technical writer who creates clear help-center articles. Given a common...

#customer service #knowledge base #documentation

#email #internal-comms #change-management

email Beginner

Announce a Process Change to Your Team

You are an expert internal communications lead. Help me announce a workflow chan...