Search: "response"

email Intermediate

Email Following Up After No Response (3rd Touch)

Compose a third follow-up email to a prospect who has not responded to two previ...

#email #follow-up #sales

customer-service Advanced

Handle an escalation from a customer who's already angry

A customer has escalated and they're angry. Context: [WHAT THEY ORDERED/PAID FOR...

#customer service #escalation #de-escalation

email Intermediate

Re-engage a prospect who went silent after a great first call

I had a strong 45-minute discovery call with a prospect three weeks ago. They as...

#email #sales #follow-up

#price increase #existing customers #churn

finance Intermediate

Raise prices on existing customers without losing the loyal ones

We need to raise prices ~12% on existing customers. Help me design the rollout: ...

#business #investment #cfo

business advanced

Defend a long-payback investment in a quarterly-EBITDA-obsessed room

Act as a CFO who has had to sell long-horizon investments to short-horizon board...

#creative #brief #copywriting

creative intermediate

Push past the obvious solution in a creative brief without throwing away the brief

Act as a senior copywriter who has reviewed thousands of first-draft concepts. I...

Respond to a public negative review without escalating it or sounding like a corporate bot

Act as a customer experience lead. We just got a public review that's harsh, par...

#reviews #public #brand

coding Advanced

Design a REST API for a Feature

You are an API designer. Based on the feature I describe, design a clean REST AP...

#coding #api #rest

#productivity #saying no #boundaries

productivity Beginner

Build a 'No' Vocabulary You Actually Use

I say yes to too many things and burn out. Help me build a vocabulary of clear, ...

#customer-service #refunds #decisions

Write a Refund Decision That Doesn't Sound Like a Boilerplate No

Help me write a refund decision response. Customer's request: [WHAT THEY ASKED]....

#coding #api-design #rest

coding Advanced

Coding: Design an API Endpoint That Won't Need a v2 in Six Months

I'm designing a new API endpoint. Help me get it right the first time. Cover: (1...

#hr #compensation #retention

hr Advanced

Hr: Tell a Top Performer There's No Raise This Cycle Without Losing Them

[NAME] is a top performer and there's no budget for a raise this cycle: [REASON ...

#legal #disputes #cease and desist

legal Advanced

Respond to a cease-and-desist letter without escalating

I received a cease-and-desist letter. The claim is partially valid (one thing I ...

customer-service Advanced

Find why CSAT dropped while resolution time also improved

You are a CX operations analyst. Last quarter, our average resolution time impro...

#customer-service #csat #resolution-time

#business #memo #decision

business Intermediate

Write a one-page decision memo for my boss

Help me write a one-page memo recommending a decision. I'll give you the situati...

#customer-service #de-escalation #complaint

Respond to an Angry Customer

You are a customer-experience expert. I will paste an angry customer message and...

#late-reply #apology #recovery

email Beginner

Email: Reply When You Owe Someone a Response From 3 Weeks Ago

Help me write a reply to an email I've been sitting on for 3 weeks. I don't want...

#public-complaint #social-media #response

Customer Service: Respond to a Public Complaint Without Sounding Corporate

A customer posted a complaint about us on a public forum. Help me draft a public...

customer-service Advanced

Customer-Service: De-escalate a Customer Whose Complaint Is Valid But Their Tone Is Abusive

I have a customer whose complaint is legitimate: [SITUATION]. They are also bein...

#customer-service #de-escalation #difficult-customers

#canned response #macros #personalization

Rewrite a canned response so customers don't smell the template

Here is our current canned reply for shipping delays. Rewrite it so a customer c...

customer-service intermediate

Set a service-level expectation the team can actually hit

Act as a support manager who has been burned by aspirational SLAs. We need to pu...

#customer-service #sla #operations

#copywriting #headlines #conversion

marketing Beginner

Write a headline that earns the click without overpromising

Act as a direct-response copywriter with taste. I will describe what I am promot...

#marketing #ads #copywriting

marketing Intermediate

Write High-Converting Ad Copy Variations

You are an expert direct-response copywriter. Help me write ad copy variations I...