Search: "support"

#vendor-quote #procurement #negotiation

finance Intermediate

Sanity Check a Vendor Quote Before You Sign

Sanity check this vendor quote before I sign. Quote: [PASTE OR DESCRIBE LINE ITE...

#business #operations #customer-management

business Intermediate

Business: Fire a Customer Who's Costing More Than They Pay

We have a customer [DESCRIBE: revenue, support load, custom requests, behavior]....

#excel #automation #power-query

excel Advanced

Schedule an Excel file refresh without setting up a server

I have an Excel workbook that pulls data from a CSV in OneDrive via Power Query....

#hr #performance #feedback

hr Advanced

Have a Difficult Performance Conversation

Help me prepare for a difficult performance conversation with [report]. The issu...

#education #mentoring #student support

education Intermediate

Help a Student Recover From Failing a Major Assessment

Help me draft a conversation with a student who just failed [ASSESSMENT]. The st...

#customer-service #macros #support

Build a Macro Library for Common Support Tickets

Given a list of the top 10 most common support ticket types, create a macro/cann...

customer-service Advanced

Voice-of-Customer Theme Synthesis from Tickets

Analyze the batch of customer support tickets provided. Synthesize into: top 5 r...

#customer-service #voc #insights

#data #analysis #statistics

data Advanced

Data: Stop a Stakeholder From Acting on a Spurious Correlation

A [ROLE] just sent me [CHART/CLAIM] showing [X correlates with Y] and they're ab...

#customer-service #escalation #triage

Decide Which Customer Complaints to Escalate and Which to Resolve in Thread

I'm a support lead and my team keeps escalating the wrong things — they escalate...

#customer-service #product #feedback

Build a feedback loop from support tickets to product without overwhelming engineers

Support sees product problems before product does. Right now we either bury the ...

customer-service Advanced

Build a triage rule that doesn't make easy tickets wait behind hard ones

Our support queue gets jammed because complex tickets sit at the top and easy on...

#customer-service #triage #support-operations

#design #ux #prioritization

design Intermediate

Pick the one user flow to fix when the team can only ship one thing this sprint

We have 5 user flows that all need work. We can ship one fix this sprint. Help m...

#design #critique #feedback

design Intermediate

Critique a screen mockup without rewriting the designer's solution

I want to critique a screen mockup someone on the team is sharing. I want my fee...

#customer service #de-escalation #support

Respond to an Angry Customer and De-escalate

You are a senior customer support specialist known for calming upset customers. ...

#customer-service #macros #support

Write a Macro Library That Doesn't Sound Like a Macro

Help me build a macro library for [TOP 10 RECURRING TICKETS]. Constraints: each ...

#customer-service #triage #support-workflow

Customer Service: Build a Triage Script for the Top 5 Tickets That Eat Your Day

I'm drowning in repetitive tickets. Build a triage script for the top 5 types. F...

#business #planning #operations

business Intermediate

Business: Build a One-Page Operating Plan for the Next Quarter

I want one page that anyone on the team can read and know what we're doing this ...

#hr #onboarding #new-hire

hr Intermediate

Design a 30-Day Onboarding Plan That Doesn't Rely on the New Hire Asking Questions

I'm onboarding a new hire and I want the first 30 days to set them up for succes...

#customer service #macro #templates

Write a support macro that doesn't sound like a support macro

Write a customer support macro for the situation: [SCENARIO — e.g., 'customer as...

#customer-service #knowledge-base #documentation

Rewrite a support article that customers keep failing despite reading it

Act as a support knowledge designer. This help article [PASTE_ARTICLE] is the to...

customer-service Advanced

Decide which customer issues to fix at the source vs. handle one by one

I'm reviewing this week's support tickets. The top issues by volume are [list 5–...

#customer-service #root-cause #operations

#executive #summary #bottom-line

writing Intermediate

Write an executive summary that doesn't make the executive read the whole thing to understand it

You're an editor for an exec who reads the first paragraph and skims the rest. I...

customer-service Beginner

Turn a vague support ticket into the real question

I'll paste a confusing support ticket. Tell me what the customer is most likely ...

#customer service #support #triage