Search: "support macro"

#customer-service #knowledge-base #self-service

Build a Self-Service Knowledge Base from Top Tickets

Help me build a self-service knowledge base from our top 50 support tickets. For...

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business Intermediate

Business: Fire a Customer Who's Costing More Than They Pay

We have a customer [DESCRIBE: revenue, support load, custom requests, behavior]....

#business #operations #customer-management

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Customer Support Beginner

Live Chat Script Generator

Create live chat scripts for: greeting, troubleshooting, upselling, transferring...

#live chat #scripts #real-time

excel Advanced

Excel Macro to Automate Monthly Report

Write a VBA macro for Excel that automates my monthly reporting process. The mac...

#excel #vba #macro

#differentiated instruction #inclusive education #lesson planning

education advanced

Differentiated Instruction Plan Diverse Learning Needs

Create a differentiated instruction plan for teaching [lesson topic] to a class ...

excel Advanced

Excel VBA Macro to Automate Repetitive Report Formatting

Write an Excel VBA macro that automates the formatting of a weekly report I rece...

#VBA #macro #automation

#de-escalation #angry-customer #script

Angry Customer De-escalation Script

Act as a customer experience trainer. Write a de-escalation script for a phone o...

#pip #performance #management

hr Advanced

Performance Improvement Plan Drafting Prompt

Act as an experienced HR business partner. Help me draft a Performance Improveme...

customer-service Advanced

Voice-of-Customer Synthesis From 50 Recent Support Tickets

Synthesize 50 recent support tickets I'll paste into a voice-of-customer report....

#customer-service #voc #product-feedback

#customer-service #knowledge-base #self-service

Build a Self-Service Knowledge Base Article That Actually Deflects Tickets

Write a knowledge base article on [TOPIC] designed to deflect tickets. Use this ...

#education #mentoring #student support

education Intermediate

Help a Student Recover From Failing a Major Assessment

Help me draft a conversation with a student who just failed [ASSESSMENT]. The st...

#triage #ticket-analysis #support-operations

Triage a Pile of Support Tickets Into 'Fix Now', 'Pattern', and 'One Off'

Help me triage this pile of support tickets into 3 buckets: 'fix now', 'systemic...

#customer-service #macros #support

Build a Macro Library for Common Support Tickets

Given a list of the top 10 most common support ticket types, create a macro/cann...

#data #analysis #statistics

data Advanced

Data: Stop a Stakeholder From Acting on a Spurious Correlation

A [ROLE] just sent me [CHART/CLAIM] showing [X correlates with Y] and they're ab...

#design #ux #prioritization

design Intermediate

Pick the one user flow to fix when the team can only ship one thing this sprint

We have 5 user flows that all need work. We can ship one fix this sprint. Help m...

#customer service #support #templates

Customer Support Response Templates for SaaS

Create a set of 10 customer support response templates for a SaaS product coveri...

#knowledge base #documentation #support

Knowledge Base Article Template for Common Issue

Write a knowledge base article for the support issue: [ISSUE]. Product: [PRODUCT...

#customer-service #bug report #triage

Turn a Bug Report from a Frustrated Customer into a Useful Ticket

I'll paste a customer's frustrated bug report (probably long, emotional, missing...

#email #customer #apology

email Intermediate

Reply to a Customer Who Got Wrong Advice From Your Team

Help me write a reply to a customer who was given incorrect advice by someone on...

#design #critique #feedback

design Intermediate

Critique a screen mockup without rewriting the designer's solution

I want to critique a screen mockup someone on the team is sharing. I want my fee...

#customer-service #knowledge-base #documentation

Rewrite a support article that customers keep failing despite reading it

Act as a support knowledge designer. This help article [PASTE_ARTICLE] is the to...

#customer-service #support #templates

Create Reusable Support Reply Templates

You are a customer support operations lead. Create a set of reusable reply templ...