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Search: "support macros"

236 prompts matching "support macros"

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customer-service Advanced

Voice-of-Customer Synthesis From 50 Recent Support Tickets

Synthesize 50 recent support tickets I'll paste into a voice-of-customer report....

#customer-service #voc #product-feedback
👁 11 views
customer-service Intermediate

Build a Self-Service Knowledge Base Article That Actually Deflects Tickets

Write a knowledge base article on [TOPIC] designed to deflect tickets. Use this ...

#customer-service #knowledge-base #self-service
👁 11 views
education Intermediate

Help a Student Recover From Failing a Major Assessment

Help me draft a conversation with a student who just failed [ASSESSMENT]. The st...

#education #mentoring #student support
👁 11 views
customer-service Intermediate

Triage a Pile of Support Tickets Into 'Fix Now', 'Pattern', and 'One Off'

Help me triage this pile of support tickets into 3 buckets: 'fix now', 'systemic...

#triage #ticket-analysis #support-operations
👁 11 views
customer-service Intermediate

Build a Macro Library for Common Support Tickets

Given a list of the top 10 most common support ticket types, create a macro/cann...

#customer-service #macros #support
👁 11 views
data Advanced

Data: Stop a Stakeholder From Acting on a Spurious Correlation

A [ROLE] just sent me [CHART/CLAIM] showing [X correlates with Y] and they're ab...

#data #analysis #statistics
👁 11 views
design Intermediate

Pick the one user flow to fix when the team can only ship one thing this sprint

We have 5 user flows that all need work. We can ship one fix this sprint. Help m...

#design #ux #prioritization
👁 11 views
customer-service Beginner

Customer Support Response Templates for SaaS

Create a set of 10 customer support response templates for a SaaS product coveri...

#customer service #support #templates
👁 10 views
customer-service Beginner

Knowledge Base Article Template for Common Issue

Write a knowledge base article for the support issue: [ISSUE]. Product: [PRODUCT...

#knowledge base #documentation #support
👁 10 views
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customer-service Intermediate

Turn a Bug Report from a Frustrated Customer into a Useful Ticket

I'll paste a customer's frustrated bug report (probably long, emotional, missing...

#customer-service #bug report #triage
👁 10 views
email Intermediate

Reply to a Customer Who Got Wrong Advice From Your Team

Help me write a reply to a customer who was given incorrect advice by someone on...

#email #customer #apology
👁 10 views
design Intermediate

Critique a screen mockup without rewriting the designer's solution

I want to critique a screen mockup someone on the team is sharing. I want my fee...

#design #critique #feedback
👁 10 views
customer-service Intermediate

Rewrite a support article that customers keep failing despite reading it

Act as a support knowledge designer. This help article [PASTE_ARTICLE] is the to...

#customer-service #knowledge-base #documentation
👁 10 views
customer-service Beginner

Create Reusable Support Reply Templates

You are a customer support operations lead. Create a set of reusable reply templ...

#customer-service #support #templates
👁 10 views
customer-service beginner

Customer Support Response Templates for Common Issues

Create professional customer support response templates for my business. Busines...

#customer-service #support #templates
👁 9 views
customer-service Intermediate

Refund Request Response with Retention Approach

Write a response template for a refund request. Customer context: - Subscription...

#refund #retention #customer service
👁 9 views
customer-service Intermediate

De-escalate an Angry Customer Call

Coach me through de-escalating an angry customer call. Cover: the first 30 secon...

#customer-service #escalation #calls
👁 9 views
legal Beginner

Diagnose Whether a Document Needs a Lawyer or You Can Self-Serve

Help me decide whether [DOCUMENT OR SITUATION] actually needs a lawyer or whethe...

#legal #decisions #lawyers
👁 9 views
customer-service Intermediate

Write a Help Center Article That Reduces Tickets, Not Just Documents the Feature

Write a help center article designed to actually reduce tickets, not just descri...

#help-center #documentation #deflection
👁 9 views
hr Advanced

Performance Improvement Plan (PIP) Draft

Draft a Performance Improvement Plan (PIP) for an employee based on the issues a...

#hr #performance #pip
👁 9 views
excel Intermediate

Excel: Replace a Wall of Nested IFs With One Clean SWITCH or IFS

I have a nested IF formula that's grown unmaintainable. Rewrite it using SWITCH,...

#excel #formulas #switch
👁 9 views
excel Advanced

Write a VBA macro that does one boring task perfectly instead of ten things badly

I want to automate a small, repetitive Excel task with VBA. The task is: [DESCRI...

#excel #vba #macro
👁 9 views
customer-service Intermediate

Write a support macro that doesn't sound like a support macro

Write a customer support macro for the situation: [SCENARIO — e.g., 'customer as...

#customer service #macro #templates
👁 9 views
customer-service Advanced

Build a triage rule that doesn't make easy tickets wait behind hard ones

Our support queue gets jammed because complex tickets sit at the top and easy on...

#customer-service #triage #support-operations
👁 9 views
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