Search: "canned replies"

#customer-service #macros #zendesk

Macro Library Audit and Rewrite for a Support Inbox

Audit my support macro library and rewrite the worst offenders. For each macro I...

👁 18 views

#customer-service #saved-replies #macros

Saved Replies Library for Top 15 Recurring Support Issues

Below is a list of our 15 most common recurring support issues with sample ticke...

👁 18 views

productivity Intermediate

Decide whether a task belongs on today's list or shouldn't be done at all

I'm looking at my todo list for today. It has [N] items. Default move: do the ea...

#productivity #prioritization #todo

👁 16 views

writing intermediate

Newsletter Issue Writing Template for Niche Audience

Write a weekly newsletter issue for [newsletter name and niche]. Structure: 1) P...

#newsletter #email #writing

👁 15 views

#refund policy response #canned replies #customer support macros

ChatGPT prompt for building canned replies for refund policy questions

Act as a support operations manager. I need a reusable set of canned replies for...

👁 14 views

productivity Intermediate

ChatGPT Prompt: Inbox Zero Triage System for High-Volume Email

You are a productivity systems designer. Build me an inbox triage system that sc...

#productivity #inbox-zero #email

👁 14 views

email Intermediate

ChatGPT Prompt: Customer Win-Back Email Sequence After Cancellation

Build a 4-email win-back sequence for customers who recently churned from [PRODU...

#win-back #customer retention #email marketing

👁 14 views

customer-service Beginner

ChatGPT prompt for responding to angry customer about delayed order

You are a customer support lead. Draft 3 support replies to a customer who is up...

#customer service delayed order #response template #angry customer email

#cold-email #outreach #sales

email Intermediate

Cold Outreach Email That Gets Replies

Act as a sales coach. Write a cold email to [PROSPECT NAME], [TITLE] at [COMPANY...

#customer-service #support #saved-replies

ChatGPT Prompt: Saved Reply Library for Top 20 Support Ticket Categories

You are a customer support operations lead. Build a saved-reply library for the ...

productivity Intermediate

Inbox Zero Workflow with Filtering, Snooze, and Triage Rules

Act as a productivity coach. Build an inbox zero workflow for someone receiving ...

#productivity #email #inbox zero

#email #newsletter #welcome sequence

email Intermediate

Email Newsletter Welcome Sequence for New Subscribers

Write a 5-email welcome sequence for new subscribers to my newsletter about [top...

👁 12 views

customer-service Beginner

Customer Support Response Templates for SaaS

Create a set of 10 customer support response templates for a SaaS product coveri...

#customer service #support #templates

👁 11 views

#customer-service #macros #support

Build a Macro Library for Common Support Tickets

Given a list of the top 10 most common support ticket types, create a macro/cann...

👁 11 views

marketing Intermediate

Plan a launch when you don't have a marketing team or a budget

I'm launching [thing] in [N weeks]. I have [tiny budget / no budget] and [me / m...

#marketing #launch #indie

👁 10 views

#refund #retention #customer service

Refund Request Response with Retention Approach

Write a response template for a refund request. Customer context: - Subscription...

#email #pricing #customer-retention

email Advanced

Email: Tell Customers About a Price Increase Without Losing Them

Write a price increase email for [PRODUCT/SERVICE] going from $[X] to $[Y] effec...

#productivity #email #inbox

productivity Beginner

Process 300 Emails After Vacation Without Spending a Full Day on It

I just got back from a one-week vacation. My inbox has about 300 emails. Most of...

#customer service #macro #templates

Write a support macro that doesn't sound like a support macro

Write a customer support macro for the situation: [SCENARIO — e.g., 'customer as...

#marketing #newsletter #email

marketing Intermediate

Rescue a Newsletter That's Getting Opens But No Replies or Clicks

My newsletter has decent open rates (35-40%) but click-through is in the basemen...

#education #assessment #test-design

education Intermediate

Write a test question that distinguishes 'understood' from 'memorized'

I'm writing a test question on [topic]. I want a question that students can answ...

#customer-service #training #onboarding

Train a junior agent through a difficult chat using live shadowing

Help me design a shadowing protocol for training a new support agent on hard cha...

#customer-service #templates #canned-response

Write a canned response that doesn't sound canned

We get [type of request] dozens of times a week. Currently each agent freestyles...