Search: "zendesk"

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customer-service intermediate

Knowledge Base Article Writing for Self-Service Support

You are a technical writer and customer support specialist. I need to build a kn...

#customer-service #knowledge-base #documentation

customer-service beginner

Live Chat Support Scripts for Common Customer Issues

Act as a customer support specialist and conversation designer with experience i...

#customer-service #live-chat #scripts

customer-service intermediate

Customer Self-Service Knowledge Base Design and Writing Guide

Build a comprehensive self-service knowledge base strategy from architecture to ...

#customer-service #knowledge-base #self-service

customer-service Intermediate

Macro Library Audit and Rewrite for a Support Inbox

Audit my support macro library and rewrite the worst offenders. For each macro I...

#customer-service #macros #zendesk

customer-service Intermediate

Build a Macro Library for Common Support Tickets

Given a list of the top 10 most common support ticket types, create a macro/cann...

#customer-service #macros #support