Something shifted in early 2026, and if you blinked, you might have missed it. AI chatbots — the kind you type a question into and get a response back — ar...
Last month I did something that would have been science fiction five years ago: I fed 30 minutes of my own voice recordings into seven different AI voice genera...
Last October, our customer support queue hit 847 unresolved tickets. Our team of four was drowning. Response times had ballooned to 18 hours. Customer satisfact...
I almost got fired because of an AI chatbot. No, seriously. Back in 2024, I was running customer support for a mid-size SaaS company, and I convinced leadership...
I almost fired my virtual assistant last March. Not because she was bad at her job — she was great. But because an AI tool I'd been testing for two weeks was ...