🎧 Customer Service Prompts

Write a customer service response to a refund request. Scenario: customer wants a refund for [product/service] because [reason]. The response should: 1) Acknowledge their request promptly, 2) Show empathy for their experience, 3) Explain the refund policy briefly, 4) If approved: confirm the refund amount and timeline, 5) If denied: explain why clearly and offer alternatives (exchange, credit, partial refund), 6) End with a positive note. Under 150 words.