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customer-service Intermediate

Respond to a One-Star Review Without Sounding Defensive

Help me write a public response to this 1-star review. The response should: ackn...

#customer-service #review #negative
👁 10 views
finance Advanced

Model a SaaS Unit Economics Spreadsheet

Build a SaaS unit economics model. Calculate: CAC (fully-loaded sales + marketin...

#finance #saas #unit-economics
👁 10 views
writing Beginner

Rewrite Corporate Jargon Into Plain Language a Customer Will Actually Read

Rewrite this corporate text into plain language a non-technical customer will ac...

#plain-language #jargon #accessibility
👁 10 views
marketing Intermediate

Marketing: Diagnose a Landing Page That Gets Traffic But No Signups

My landing page gets steady traffic but the signup rate is 0.4%. Help me diagnos...

#landing-page #conversion #cro
👁 10 views
business Intermediate

Business: Fire a Customer Who's Costing More Than They Pay

We have a customer [DESCRIBE: revenue, support load, custom requests, behavior]....

#business #operations #customer-management
👁 10 views
business Advanced

Raise Prices on Existing Customers Without Triggering a Mass Cancellation

I need to raise prices on existing customers. Our pricing has been the same for ...

#business #pricing #customer-retention
👁 10 views
customer-service Intermediate

Rewrite a support article that customers keep failing despite reading it

Act as a support knowledge designer. This help article [PASTE_ARTICLE] is the to...

#customer-service #knowledge-base #documentation
👁 10 views
customer-service Advanced

Handle a customer who is technically wrong but emotionally right

Customer is escalating about [issue]. Looking at the facts: they're wrong about ...

#customer-service #escalation #conflict
👁 10 views
marketing Intermediate

ChatGPT Prompt: Customer Case Study Interview Question Bank

You are a customer marketing manager. Build the interview question bank for a cu...

#marketing #case-study #customer-stories
👁 9 views
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customer-service Intermediate

De-Escalation Script for an Angry Customer

Write a de-escalation script for a phone call with an angry customer whose [ISSU...

#customer-service #de-escalation #phone
👁 9 views
customer-service Intermediate

De-escalate an Angry Customer Call

Coach me through de-escalating an angry customer call. Cover: the first 30 secon...

#customer-service #escalation #calls
👁 9 views
email Intermediate

Reply to a Customer Who Got Wrong Advice From Your Team

Help me write a reply to a customer who was given incorrect advice by someone on...

#email #customer #apology
👁 9 views
marketing Intermediate

Write a Landing Page Hero That Doesn't Sound Like Every Other SaaS Landing Page

Write a landing page hero that doesn't sound like every other SaaS landing page....

#landing-page #hero #copywriting
👁 9 views
customer-service Intermediate

Respond to a Customer Who Is Wrong But Insistent

A customer is escalating about [specific complaint]. The thing is: they're factu...

#customer-service #difficult-customers #response
👁 9 views
marketing Intermediate

Customer Avatar Profile from Limited Data

Build a detailed customer avatar from the limited info provided (product, price ...

#marketing #avatar #persona
👁 9 views
email Advanced

Email: Tell Customers About a Price Increase Without Losing Them

Write a price increase email for [PRODUCT/SERVICE] going from $[X] to $[Y] effec...

#email #pricing #customer-retention
👁 9 views
marketing Advanced

Marketing: Reposition Against a Bigger Competitor Without Punching Up

We compete with [BIG COMPETITOR]. They have brand, budget, and incumbency. We ha...

#marketing #positioning #competitive
👁 9 views
customer-service Intermediate

De-escalate a customer who's angry about something we didn't do

I have a customer escalating loudly about an issue that turns out to be on their...

#customer-service #de-escalation #complaints
👁 9 views
marketing Intermediate

Plan content that supports the funnel, not the calendar

I have a content calendar that's currently driven by 'what are we publishing thi...

#marketing #content #funnel
👁 9 views
excel Advanced

Excel Power Query Recipe to Clean and Unify Multi-Sheet Sales Data

You are an Excel Power Query expert. I have a workbook with 12 monthly sales she...

#power-query #m-language #etl
👁 9 views
coding advanced

Write a postmortem that improves the system instead of blaming a person

Act as a postmortem facilitator at a company that takes blamelessness seriously ...

#coding #postmortem #incident-response
👁 9 views
customer-service Intermediate

Respond to an Angry Customer and De-escalate

You are a senior customer support specialist known for calming upset customers. ...

#customer service #de-escalation #support
👁 9 views
marketing Intermediate

Create a Customer Survey

You are a market-research specialist. Based on what I want to learn, design a cu...

#marketing #survey #research
👁 9 views
customer-service Intermediate

Refund Request Response with Retention Approach

Write a response template for a refund request. Customer context: - Subscription...

#refund #retention #customer service
👁 8 views
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