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customer-service Intermediate

Build a Self-Service Knowledge Base from Top Tickets

Help me build a self-service knowledge base from our top 50 support tickets. For...

#customer-service #knowledge-base #self-service
👁 6 views
email Intermediate

Reply to a Customer Who Got Wrong Advice From Your Team

Help me write a reply to a customer who was given incorrect advice by someone on...

#email #customer #apology
👁 6 views
business Intermediate

Build a Simple Customer Segmentation From Behavioral Signals

Help me build a behavioral customer segmentation from [WHAT DATA I HAVE — usage ...

#business #segmentation #customer
👁 6 views
legal Intermediate

Read a Contract for the Three Things That Actually Bite

Walk me through reading a [TYPE OF CONTRACT — vendor / employment / customer / p...

#legal #contracts #review
👁 6 views
business Intermediate

Business: Fire a Customer Who's Costing More Than They Pay

We have a customer [DESCRIBE: revenue, support load, custom requests, behavior]....

#business #operations #customer-management
👁 6 views
marketing Intermediate

Plan content that supports the funnel, not the calendar

I have a content calendar that's currently driven by 'what are we publishing thi...

#marketing #content #funnel
👁 6 views
customer-service Intermediate

Apologize for a Service Outage Without Sounding Corporate

Write a customer-facing message about a [DURATION] outage of [SERVICE/FEATURE] t...

#customer-service #apology #outage
👁 5 views
writing Beginner

Rewrite Corporate Jargon Into Plain Language a Customer Will Actually Read

Rewrite this corporate text into plain language a non-technical customer will ac...

#plain-language #jargon #accessibility
👁 5 views
customer-service Intermediate

Triage a Pile of Support Tickets Into 'Fix Now', 'Pattern', and 'One Off'

Help me triage this pile of support tickets into 3 buckets: 'fix now', 'systemic...

#triage #ticket-analysis #support-operations
👁 5 views
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marketing Intermediate

Write a Landing Page Hero That Doesn't Sound Like Every Other SaaS Landing Page

Write a landing page hero that doesn't sound like every other SaaS landing page....

#landing-page #hero #copywriting
👁 5 views
marketing Intermediate

Find the One Concrete Specific in a Vague Customer Testimonial

A customer gave me a testimonial that's a little too generic to use. Quote: [PAS...

#testimonials #social-proof #customer-marketing
👁 5 views
customer-service Intermediate

Respond to a Customer Who Is Wrong But Insistent

A customer is escalating about [specific complaint]. The thing is: they're factu...

#customer-service #difficult-customers #response
👁 5 views
customer-service Intermediate

Triage a Spike in Tickets to Find the Real Underlying Issue

We just saw a ticket-volume spike over [time window]. Sample of 10 recent ticket...

#customer-service #triage #tickets
👁 5 views
customer-service Intermediate

Build a Macro Library for Common Support Tickets

Given a list of the top 10 most common support ticket types, create a macro/cann...

#customer-service #macros #support
👁 5 views
marketing Beginner

Marketing: Translate a Customer's Review Into the Headline You Should Use

Read this customer review and tell me what the headline of my product page shoul...

#headlines #voice-of-customer #copywriting
👁 5 views
email Advanced

Email: Tell Customers About a Price Increase Without Losing Them

Write a price increase email for [PRODUCT/SERVICE] going from $[X] to $[Y] effec...

#email #pricing #customer-retention
👁 5 views
marketing Advanced

Marketing: Reposition Against a Bigger Competitor Without Punching Up

We compete with [BIG COMPETITOR]. They have brand, budget, and incumbency. We ha...

#marketing #positioning #competitive
👁 5 views
marketing Intermediate

Marketing: Plan a Content Calendar That Doesn't Run Out of Steam in Month 3

I'm planning a content calendar for [BRAND/TOPIC]. Every calendar I've built die...

#marketing #content #planning
👁 5 views
customer-service Advanced

Save an Account That's Quietly Disengaging Before They Formally Churn

One of our customer accounts hasn't churned yet but is showing every sign: usage...

#customer-service #retention #churn
👁 5 views
email Intermediate

Apologize for a mistake without making it worse

I made a mistake at work. The mistake was [DESCRIBE: what happened, what was the...

#email #apology #mistake
👁 5 views
business Intermediate

Set a price that you can defend in a sales conversation

I'm pricing [PRODUCT OR SERVICE] for [CUSTOMER SEGMENT]. Help me arrive at a pri...

#business #pricing #sales
👁 5 views
marketing Beginner

Turn a 30-minute customer call into 3 weeks of social content

I just had a 30-minute call with a customer that was full of usable insight. Hel...

#content marketing #customer insights #repurposing
👁 5 views
finance Intermediate

Raise prices on existing customers without losing the loyal ones

We need to raise prices ~12% on existing customers. Help me design the rollout: ...

#price increase #existing customers #churn
👁 5 views
email Beginner

Write a Re-Engagement Email to a Lapsed Customer

Write a re-engagement email to a customer who hasn't purchased in 9 months. Cust...

#email #re-engagement #sales
👁 4 views
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