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customer-service Intermediate

Write a Macro Library That Doesn't Sound Like a Macro

Help me build a macro library for [TOP 10 RECURRING TICKETS]. Constraints: each ...

#customer-service #macros #support
👁 4 views
customer-service Advanced

Voice-of-Customer Theme Synthesis from Tickets

Analyze the batch of customer support tickets provided. Synthesize into: top 5 r...

#customer-service #voc #insights
👁 4 views
marketing Intermediate

Customer Avatar Profile from Limited Data

Build a detailed customer avatar from the limited info provided (product, price ...

#marketing #avatar #persona
👁 4 views
excel Intermediate

Excel: Detect Duplicate Rows Across Multiple Key Columns

I have an Excel sheet where 'duplicates' aren't exact matches — they share a cus...

#duplicates #dedupe #power-query
👁 4 views
business Advanced

Business: Decide Whether to Kill a Product That's Almost Breaking Even

I have a product line that's almost breaking even after 18 months. Help me work ...

#product-kill #strategy #sunk-cost
👁 4 views
marketing Intermediate

Marketing: Diagnose a Landing Page That Gets Traffic But No Signups

My landing page gets steady traffic but the signup rate is 0.4%. Help me diagnos...

#landing-page #conversion #cro
👁 4 views
marketing Intermediate

Marketing: Build a Customer Research Interview Guide That Surfaces Real Reasons

Help me write a 30-minute customer interview guide that surfaces real reasons pe...

#interviews #customer-research #discovery
👁 4 views
customer-service Intermediate

Customer Service: Build a Triage Script for the Top 5 Tickets That Eat Your Day

I'm drowning in repetitive tickets. Build a triage script for the top 5 types. F...

#customer-service #triage #support-workflow
👁 4 views
email Intermediate

Email: Send a Renewal Reminder That Doesn't Feel Like a Dunning Notice

A customer's contract is up in 30 days and I want to remind them without soundin...

#email #customer-success #renewals
👁 4 views
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customer-service Advanced

Customer Service: De-escalate an Angry Customer Without Conceding Things That Aren't Mine to Concede

A customer is furious, and the policy answer is 'no,' but a hard 'no' is going t...

#customer-service #de-escalation #communication
👁 4 views
marketing Intermediate

Marketing: Rewrite Our Homepage Headline Without Using 'AI-Powered' or 'Seamless'

Our current homepage headline is [PASTE]. It uses one or more of the words I ref...

#marketing #copywriting #positioning
👁 4 views
excel Intermediate

Clean a Messy Excel Customer List Where Names Are in Six Different Formats

I have an Excel sheet with about 4,000 customer records. The Name column is a di...

#excel #data-cleaning #names
👁 4 views
customer-service Intermediate

Decide Which Customer Complaints to Escalate and Which to Resolve in Thread

I'm a support lead and my team keeps escalating the wrong things — they escalate...

#customer-service #escalation #triage
👁 4 views
business Intermediate

Raise prices on existing customers without losing them

I need to raise prices on our existing customer base by 15-20%. Costs went up, w...

#business #pricing #retention
👁 4 views
customer-service Intermediate

De-escalate a customer who's angry about something we didn't do

I have a customer escalating loudly about an issue that turns out to be on their...

#customer-service #de-escalation #complaints
👁 4 views
customer-service Intermediate

Build a feedback loop from support tickets to product without overwhelming engineers

Support sees product problems before product does. Right now we either bury the ...

#customer-service #product #feedback
👁 4 views
customer-service Advanced

Turn a customer who threatened to cancel into a champion

I have a customer who wrote a 'we're cancelling' email last month. I called them...

#customer-service #retention #churn
👁 4 views
design Advanced

Run user research when the team is convinced they already know the answer

I want to run user research on a new feature. Half the team says 'we know what u...

#design #research #user research
👁 4 views
customer-service Advanced

Handle an escalation from a customer who's already angry

A customer has escalated and they're angry. Context: [WHAT THEY ORDERED/PAID FOR...

#customer service #escalation #de-escalation
👁 4 views
marketing Advanced

Plan a launch that doesn't fizzle two days in

I'm launching [PRODUCT/FEATURE] on [DATE]. Help me build a launch that has a sec...

#marketing #launch #campaign
👁 4 views
customer-service Advanced

Build a triage rule that doesn't make easy tickets wait behind hard ones

Our support queue gets jammed because complex tickets sit at the top and easy on...

#customer-service #triage #support-operations
👁 4 views
legal Intermediate

Write an internal AI usage policy that doesn't ban anything useful

We need an internal AI usage policy. The default version — 'don't paste customer...

#legal #policy #ai-governance
👁 4 views
excel Advanced

Excel Power Query Recipe to Clean and Unify Multi-Sheet Sales Data

You are an Excel Power Query expert. I have a workbook with 12 monthly sales she...

#power-query #m-language #etl
👁 4 views
email Intermediate

Draft a Calm Outage Notification Email That Builds Trust

You are a customer communications lead at a B2B SaaS company. Draft an outage no...

#outage #incident #trust
👁 4 views
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