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customer-service intermediate

Write a Refund Approval and Denial Script

Act as a customer experience manager. Write two scripts: one approving a refund ...

#customer service #refund #policy
👁 5 views
customer-service Intermediate

Respond to an Angry Customer and De-escalate

You are a senior customer support specialist known for calming upset customers. ...

#customer service #de-escalation #support
👁 5 views
email Beginner

Write a Re-Engagement Email to a Lapsed Customer

Write a re-engagement email to a customer who hasn't purchased in 9 months. Cust...

#email #re-engagement #sales
👁 4 views
customer-service Intermediate

Write a Macro Library That Doesn't Sound Like a Macro

Help me build a macro library for [TOP 10 RECURRING TICKETS]. Constraints: each ...

#customer-service #macros #support
👁 4 views
business Intermediate

Should-We-Build-This Filter Before You Spec a Feature

Before I spec out [feature name and 2-sentence description], run me through a qu...

#business #product #prioritization
👁 4 views
excel Intermediate

Excel: Detect Duplicate Rows Across Multiple Key Columns

I have an Excel sheet where 'duplicates' aren't exact matches — they share a cus...

#duplicates #dedupe #power-query
👁 4 views
customer-service Intermediate

Customer Service: Respond to a Public Complaint Without Sounding Corporate

A customer posted a complaint about us on a public forum. Help me draft a public...

#public-complaint #social-media #response
👁 4 views
customer-service Intermediate

Customer Service: Build a Triage Script for the Top 5 Tickets That Eat Your Day

I'm drowning in repetitive tickets. Build a triage script for the top 5 types. F...

#customer-service #triage #support-workflow
👁 4 views
customer-service Advanced

Customer Service: De-escalate an Angry Customer Without Conceding Things That Aren't Mine to Concede

A customer is furious, and the policy answer is 'no,' but a hard 'no' is going t...

#customer-service #de-escalation #communication
👁 4 views
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excel Intermediate

Clean a Messy Excel Customer List Where Names Are in Six Different Formats

I have an Excel sheet with about 4,000 customer records. The Name column is a di...

#excel #data-cleaning #names
👁 4 views
legal Intermediate

Write an Internal Data Handling Policy That Employees Will Actually Follow

I need to write an internal data handling policy for a small company. The usual ...

#legal #compliance #data-policy
👁 4 views
business Intermediate

Raise prices on existing customers without losing them

I need to raise prices on our existing customer base by 15-20%. Costs went up, w...

#business #pricing #retention
👁 4 views
customer-service Advanced

Turn a customer who threatened to cancel into a champion

I have a customer who wrote a 'we're cancelling' email last month. I called them...

#customer-service #retention #churn
👁 4 views
customer-service Advanced

Handle an escalation from a customer who's already angry

A customer has escalated and they're angry. Context: [WHAT THEY ORDERED/PAID FOR...

#customer service #escalation #de-escalation
👁 4 views
customer-service Intermediate

Write a support macro that doesn't sound like a support macro

Write a customer support macro for the situation: [SCENARIO — e.g., 'customer as...

#customer service #macro #templates
👁 4 views
marketing Advanced

Plan a launch that doesn't fizzle two days in

I'm launching [PRODUCT/FEATURE] on [DATE]. Help me build a launch that has a sec...

#marketing #launch #campaign
👁 4 views
business Intermediate

Map a Customer Journey with Friction Hotspots and Owners

Act as a CX strategist. Build me a full customer journey map for [product_or_ser...

#cx #customer-journey #friction
👁 4 views
customer-service Advanced

Respond to a viral complaint on social media without escalating it

A customer just posted a complaint about us that is gaining traction on social m...

#customer-service #social-media #reputation
👁 4 views
business Advanced

Design a price increase that retains 90% of customers and frees 20% to leave

You are a pricing strategist. We need to raise prices on our [PRODUCT] by an ave...

#business #pricing #price-increase
👁 4 views
customer-service Advanced

Defuse a customer who just CC'd your CEO in an angry email

You are a customer experience lead. A high-value customer just sent an angry ema...

#customer-service #escalation #ceo-cc
👁 4 views
customer-service Intermediate

Rewrite a support article that customers keep failing despite reading it

Act as a support knowledge designer. This help article [PASTE_ARTICLE] is the to...

#customer-service #knowledge-base #documentation
👁 4 views
email Advanced

Reply to an angry email without escalating, capitulating, or sounding scripted

I just got an angry email from [who — customer, internal stakeholder, vendor]. T...

#email #conflict #complaint
👁 4 views
business Intermediate

Decide whether a problem deserves a process, a tool, or just one person paying attention

We have a recurring problem: [describe — e.g., late deliverables, missed handoff...

#operations #process #tooling
👁 4 views
customer-service Advanced

Decide which customer issues to fix at the source vs. handle one by one

I'm reviewing this week's support tickets. The top issues by volume are [list 5–...

#customer-service #root-cause #operations
👁 4 views
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