Search: "customer policy"

#customer-service #reputation #reviews

Customer-Service: Respond to a Bad Review That's Half Wrong and Half Fair

We got a public review: [PASTE]. Half of it is factually wrong; half is a real p...

#email #internal-communication #change-management

email Advanced

Announce a Policy Change Employees Won't Like Without Causing a Revolt in Slack

I need to send an internal email announcing a policy change my team won't like (...

customer-service Beginner

Write FAQ answers people will actually find and use

Write FAQ entries for [PRODUCT/SERVICE]. I'll give you the topic; you write the ...

#customer service #faq #self-service

#remote work #policy #handbook

legal Beginner

Write a remote work policy that doesn't pretend to cover every situation

Write a 1-page remote work policy. Cover: core hours, response-time expectations...

#brand-voice #copywriting #branding

creative Intermediate

Craft a Distinctive Brand Voice Guide in Under One Page

You are a brand voice designer. Build a one-page brand voice guide for [brand_na...

legal Advanced

Build a Privacy Policy Checklist for a New Consumer App

You are a privacy counsel specializing in consumer apps. Build me a checklist fo...

#privacy #gdpr #ccpa

#excel #fuzzy-match #deduplication

excel Advanced

Detect duplicate-but-different customer records in an Excel list

I have a 5,000-row customer table. Many are the same company entered slightly di...

#finance #investor-update #founder

finance Advanced

Write an investor update that doesn't sugarcoat a bad month

We just had a rough month — revenue down 15%, one key customer churned. Help me ...

#kb #postmortem #documentation

Build a customer-facing knowledge base article from an internal incident postmortem

You're a docs lead. I'll paste an internal incident postmortem. Translate it int...

#customer service #refunds #support

Write a refund-denial reply that keeps the customer

A customer is asking for a refund I can't grant under our policy. Help me reply ...

customer-service Beginner

Create Reusable Support Reply Templates

You are a customer support operations lead. Create a set of reusable reply templ...

#customer-service #support #templates

#email #complaint handling #customer service

email Beginner

Email to Handle a Client Complaint Professionally

Write a professional email response to a client who has submitted a complaint ab...

#press-release #pr #launch

writing Beginner

Press Release Writer for Product Launch

Act as a PR writer. Write a press release for the launch of [PRODUCT] from [COMP...

#refund #retention #customer service

Refund Request Response with Retention Approach

Write a response template for a refund request. Customer context: - Subscription...

#help-center #documentation #deflection

Write a Help Center Article That Reduces Tickets, Not Just Documents the Feature

Write a help center article designed to actually reduce tickets, not just descri...

#testimonials #social-proof #customer-marketing

marketing Intermediate

Find the One Concrete Specific in a Vague Customer Testimonial

A customer gave me a testimonial that's a little too generic to use. Quote: [PAS...

#public-complaint #social-media #response

Customer Service: Respond to a Public Complaint Without Sounding Corporate

A customer posted a complaint about us on a public forum. Help me draft a public...

#customer-service #refund #policy

Respond to a Customer Who's Asking for a Refund We Can't Give

A customer is asking for a refund that falls outside our refund policy (it's bee...

#legal #contracts #vendor-management

legal Advanced

Review a Vendor Contract for the Three Clauses That Actually Matter

I have a vendor contract to sign and I don't have time to read 40 pages of boile...

#customer-service #product #feedback

Build a feedback loop from support tickets to product without overwhelming engineers

Support sees product problems before product does. Right now we either bury the ...

#content marketing #customer insights #repurposing

marketing Beginner

Turn a 30-minute customer call into 3 weeks of social content

I just had a 30-minute call with a customer that was full of usable insight. Hel...

#price increase #existing customers #churn

finance Intermediate

Raise prices on existing customers without losing the loyal ones

We need to raise prices ~12% on existing customers. Help me design the rollout: ...

#positioning #b2b #marketing

marketing Advanced

Write a Positioning Statement Using the April Dunford Framework

Act as a B2B positioning consultant trained in the April Dunford framework. Help...