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business Advanced

Business: Decide Between Two Final Candidates Who Are Both 'Good'

I have two finalists for [ROLE]. Candidate A: [STRENGTHS, GAPS]. Candidate B: [S...

#business #hiring #decision-making
👁 12 views
customer-service Advanced

Customer Service: Handle a Customer Threatening to Post on Social Media

A customer is angry about [ISSUE] and just told me they'll 'post this everywhere...

#customer-service #escalations #social-media
👁 12 views
business Advanced

Business: Decide Whether to Enter a Market Where We'd Be #4

We're considering entering [MARKET] where [3 INCUMBENTS] already exist. Conventi...

#business #strategy #market-entry
👁 12 views
education Intermediate

Education: Give Feedback on a Student's Work That Actually Changes Their Next Draft

I have a student's [ESSAY/PROJECT]: [SUMMARIZE OR PASTE]. The default feedback (...

#education #feedback #assessment
👁 12 views
creative Intermediate

Creative: Write a Second Verse That Doesn't Just Reword the First

I have a strong first verse and chorus: [PASTE]. The second verse keeps coming o...

#creative #songwriting #lyrics
👁 12 views
hr Advanced

Hr: Manage a Senior Hire Who's Not Ramping

I hired [NAME] at a senior level [N] months ago and they're not ramping: [SYMPTO...

#hr #performance-management #hiring
👁 12 views
customer-service Intermediate

Customer-Service: Stop Treating Every Complaint as a One-Off

Our support team is great at resolving individual tickets and terrible at notici...

#customer-service #operations #process
👁 12 views
productivity Intermediate

Productivity: Run a Decision Meeting That Actually Decides Something

I'm running a meeting to decide [SPECIFIC DECISION] with [PARTICIPANTS]. The def...

#productivity #meetings #decision-making
👁 12 views
design Advanced

Design: Decide Whether to Start a Design System or Just Have Consistent Components

Our team keeps debating whether to invest in a real design system: [TEAM SIZE, N...

#design #design-systems #components
👁 12 views
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email Intermediate

Follow Up With a Prospect Who Ghosted After a Promising First Call

I had a great first sales call with a prospect three weeks ago. They were enthus...

#email #sales #cold-outreach
👁 12 views
business Advanced

Decide Whether to Launch a Feature Customers Asked For But Nobody on the Team Believes In

My team has a feature request that 12 customers have explicitly asked for over t...

#business #strategy #product
👁 12 views
customer-service Advanced

Save an Account That's Quietly Disengaging Before They Formally Churn

One of our customer accounts hasn't churned yet but is showing every sign: usage...

#customer-service #retention #churn
👁 12 views
finance Intermediate

Build a Personal Budget That Survives Irregular Income (Freelancer or Commission)

I'm a freelancer with irregular income. Some months are $12K, some are $3K. Most...

#finance #budgeting #freelance
👁 12 views
business Intermediate

Evaluate a partnership pitch that sounds great in the deck but feels off in the gut

A bigger company pitched me a partnership. The deck shows complementary audience...

#business #partnerships #due diligence
👁 12 views
data Advanced

Investigate a sudden 20% drop in a metric before the CEO asks at 9am

It's 7am. A key business metric dropped 20% yesterday. The CEO will ask at 9am. ...

#data #analysis #incident
👁 12 views
customer-service Advanced

Turn a customer who threatened to cancel into a champion

I have a customer who wrote a 'we're cancelling' email last month. I called them...

#customer-service #retention #churn
👁 12 views
legal Advanced

Respond to a cease-and-desist letter without escalating

I received a cease-and-desist letter. The claim is partially valid (one thing I ...

#legal #disputes #cease and desist
👁 12 views
design Intermediate

Run a design critique that actually improves the work instead of validating it

Our design crits have become a parade of compliments. Designers present, the tea...

#design #critique #feedback
👁 12 views
data Intermediate

Clean a messy dataset without losing the rows that actually mattered

I have a dataset with [N] rows and [LIST PROBLEMS: missing values, duplicates, m...

#data #cleaning #preprocessing
👁 12 views
creative Intermediate

Name something without ending up with a name that ages badly

Help me name [WHAT — product, project, team, podcast]. The thing does [WHAT IT D...

#creative #naming #branding
👁 12 views
design Advanced

Restructure navigation that grew organically into a maze

My product/site/app has navigation that grew over time and now has [N] top-level...

#design #information architecture #navigation
👁 12 views
design Intermediate

Make a design accessible without making it ugly

Review the design below for accessibility issues and help me fix them without ma...

#design #accessibility #a11y
👁 12 views
business Advanced

Decide which two of five priorities to drop this quarter

I have five priorities I'm trying to ship this quarter. Realistically, the team ...

#business #strategy #prioritization
👁 12 views
customer-service Beginner

Rewrite a help article that customers keep contacting us about anyway

Here is a help article we get 30 tickets a month about — meaning it's not actual...

#help article #documentation #ticket deflection
👁 12 views
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